Angelica Fernandez

ANGELICA A. FERNANDEZ Blk 01 Lot 194 PRP Parc Regency Brgy Aganan, Pavia Iloilo, Philippines Mobile No.:- Email Add:-Current Location: Philippines Availability:Anytime CAREER OBJECTIVE: To be a part of fast growing company which offers continues opportunity for an excellent career development. PERSONAL PARTICULARS Age: 29 Date of Birth: April 20, 1991 Gender: Female Civil Status: Single Height: 5’3 Weight: 65kg Nationality: Filipino Religion: RomanCatholic Permanent Address: Blk 01 Lot 194 PRP Parc Regency Brgy Aganan, Pavia Iloilo, Philippines WORKING EXPERIENCE Philippine Prudential Life Insurance Company Inc., Ortigas, Pasig City Sales Consultant 2010 to 2012 Job description: . Ensure high levels of customer satisfaction through excellent sales service . Assess customers needs and provide assistance and information on product features . Go extra mile to drive sales . Team up with co-workers to ensure proper customer service . Build productive trust relationships with customers Caritas Health Shield Inc., Ortigas, Pasig City Health Counselor 2012 upto present Job description: . Remain knowledgeable on products offered and discuss available options .Active seek out customers in the office or on field . Assess customer needs regarding their life insurance Manulife Quazon Ave., Quezon City Financial Adviser 2016 to 2019 .Job Description . Assess customers needs and provide assistance and information on product features . Go extra mile to drive sales . Team up with co-workers to ensure proper customer service . Build productive trust relationships with customers WNS Megaworld Mandurriao, Iloilo City Phil. Customer Service Representative/Associate 2019 up to present .Job Description .Answer incoming calls and provide accurate information needed .Booking and Rebooking of Flights .Process refunds and cancellation EDUCATION   Highest Education Education Level: College level Education Field: Course: Local Government Administration Bachelor of Arts in Political Science School/University: University Of Makati Location: J.P. Rizal avenue extension, West RemboMakati city Date: Jun 2007 - Apr 2008 Second Course Associate in Customer Service and Communication Business Process Outsourcing University of Makati J.P Rizal Avenue extention, West Rembo Makati City Jun 2008- Apr 2010 REFERENCES Marjorie Magpile ARRIVA Medical Philippines Customer Service Representative -- Leah AnciroCaritas Health Shield Inc., Group Manager- Mary Grace Lumagui Caritas Health Shield Inc., Health Counselor -