Angelica Feliciano

Angelica V. Feliciano-|LinkedIn: linkedin.com/in/angelica-feliciano-4b- | - Virtual Assistant A reliable, self-motivated, and efficient assistant with experience providing remote administrative and personal support to busy professionals across the globe. Driven to consistently deliver exceptional client support. Hardworking bringing years of experience meeting clients' needs by my superior communication and multitasking capabilities. Demonstrating proficiency in a wide array of software programs, including social media channels. Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills. Skills Excellent Communication Skills Time Management Email Management Empathy Detail-Oriented and Organized Effective Multitasker Experience Administrative Assistant Oct. 2019 – Jan. 2020 Creative Snap Studio Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Provided real-time scheduling support by booking appointments and preventing conflicts. Screened phone calls and routing callers to the appropriate party. Used computers to generate reports, transcribe minutes from meetings, create presentations, and conducted researches. Maintained polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others to ensure their seamless and positive experience. Customer Service RepresentativeNov. 2016– Aug. 2017 Teleperformance Produced real-time scheduling support by booking appointments and preventing conflicts Document all call information according to standard operating Facilitated in researching required information using available resources, identifying and resolving customer complaints using applicable software. Education PathwayConnect Certificate, Anticipated December 2020 BYU-Pathway Worldwide Significant coursework in time-management, budgeting, study habits, oral and written communication skills, decision making, and quantitative reasoning. Bachelor of Science in Accountancy,October 2017 Dr. Yanga’s Colleges Inc. Coursework in the company’s financial information, industry regulations, and tax documents.