Angelica Fe Bapilar

Angelica Fe Bapilar ASH Phase ll Kidapawan City, NC- 📞 📧 - EXPERIENCE SKILLS KMBI Lending, Kidapawan — Data Encoder ​Communication Skills May - October 2016 ​Computer Proficiency ​Microsoft Office Skills Maintains database and Clients files ​Data Entry Gathering and entering data ​Organizational Skills ​Leadership Experience VXI Global Holdings, Davao — Account Associate ​Creativity November 2016 - December 2021 ​Problem Solving abilities Customer Service Representative (Non-Voice) 2 years Customer Service Representative (Voice) 1 year Sales Representative (Voice - upsell and retention) 1 year Subject Matter Expert 1 year ResolvedCX, US Client (Working remotely) — CSR February 2022 - August 2022 Customer Service Representative Sales Associate (Upsell and Retention) ​Collaboration Talent ​People Skills AWARDS Top Performer CSR Hitting metrics/KPIs Top Sales Associate Top Performer Subject Matter Expert Back Office LANGUAGES EDUCATION Filipino Notre Dame of Kidapawan College — BSBA-HRDM 2012 - 2016 Bachelor of Science in Business Administration major in Human Resource Development Management TOOLS Zendesk Zoiper Bliss CRM Salesforce Avaya Gladly Convoso MS Office English