Ing. ANGELICA ESPINOSA. Msc.
Personal Information
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Full Name: Angélica del Cisne Espinosa Otavalo
Email Adress:-Phone Number:-
LinkedIn Profile: www.linkedin.com/in/angélica-espinosamsc-440a208
City and Country: Zaruma, El Oro, Ecuador
Professional Summary
Project management professional with more than 10 years of experience leading complex
initiatives in the Software Development sector. Certified in Scrum Master, ISO 27001:
Lead Auditor and ITIL. With demonstrated skills in project planning, execution and
control, risk management and resource management. Expert in agile and traditional
methodologies, focused on delivering results and optimizing processes.
Areas of Speciality
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Project direction and management in PMP and Scrum Methodologies
Risk management and problem solving
Quality control and performance metrics (KPIs)
Software tools: MS Project, Jira, Trello, GIT, Team Foundation Server.
IT Service Desk Management, ITIL.
Information Security.
Design and optimization of processes.
Academic Training
Master in Systems Management.
Escuela Politécnica del Ejército, Quito – Ecuador.
Start date: October 2015
End date: December 2017
Computer Systems and Computing Engineer.
Universidad Técnica Particular de Loja, Loja – Ecuador.
Faculty: Computer Science
Start date: September 2005
End date: December 2010
International Certifications
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2012 ITIL Foundation Examination Certification
Accredited by Loyalist Certification Services (#: 936057)
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2023 ISO/IEC 27001:2022 LEAD AUDITOR, INTERNAL AUDITOR,
FUNDAMENTALS
Accredited by CertiProf
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2024 SCRUM MASTER CERTIFIED
Accredited by International Scrum Institute™ (Scrum Institute)
National Certifications
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Certification as Operator of the National Public Procurement System - Fundamentals of
Public Procurement
Work Experience
Campus Soft Loja Tecnología Cía. Ltda.
Position: Project Manager
Date:- /april 2024 to the presente.
Main Responsibilities:
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Manage technological projects for software development and computer security.
Implementation of agile methodologies to optimize processes and improve team
productivity.
Supervising members of the work team, ensuring efficient coordination between
the areas involved.
Monitoring and reporting key KPIs to senior management.
Preparing project monitoring reports.
Key Achievements:
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Compliance with the project's scope and timeline.
Focus on delivering value to customers, constantly prioritizing, evaluating and
measuring the service.
Main Projects:
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Design and implementation of the computer system for specialized care for
victims of violence and violation of human rights OIM.
Contracting of Digitalization and Information Processing services within the
framework of the adaptation and implementation of the Electronic Personal
Health Record tool (ePHR) de la OIM.
Banner Online Folder System for the Universidad de las América UDLA
Accrual System for the Universidad de las América UDLA.
Development of the Grade Management Computer System – Gradebook – Phase
2. UTPL
Generation of University Kardex in the New Academic Management System of
the Universidad Técnica Particular de Loja UTPL.
Self-service kiosks for certificates of UTPL.
Scholarship application process and validation for the UTPL.
Phase II certificates UTPL.
Servicio Nacional de Contratación Pública
Position: Especialista de Gestión de Servicios Informáticos
Date:-
Main Responsabilities:
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Analysis, design of business processes and user needs.
Execution of functional and non-functional quality tests.
Responsible for the management and distribution of incidents and information
requirements escalated to level 3.
Administration of the Mantis Helpdesk tool
Design and development of Processes and Procedures of the Service Management
Department.
Tester of the “Sistema Oficial de Contratación Pública”.
Design of the Service Level Agreements and Operational Level Agreements.
Keys Achievements:
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IT team leader for the ISO 27001 audit, years 2019, 2020, 2021 and 2022.
Implementation of the ISO 37001 Anti-Bribery Management System standard.
Workers' Representative on the Sercop Occupational Health and Safety
Committee.
Position: Especialista de Seguridad Informática
Date: 2015
Main Responsabilities.
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Definition of security standards for secure development.
Analysis of web application vulnerabilities based on the OWASP TOP TEN
Preparation of the plain and tests cases.
Computer Security risk management.
Implementation of Computer Security standards
A&R Seguridad Informática
Position: Lider de Proyectos de Seguridad Informática y Desarrollo de Software
Date:-
Main Responsabilities.
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Definition of development security development based on the OWASP TOP
TEN.
Definition of security policies and procedures for the development of the “Nuevo
Sistema de Gestión Académica y Sitio de Servicios Académicos Online.”
Application of secure development methodology, SDLC.
Vulnerability analysis of the “Nuevo Sistema de Gestión Académica y Sitio de
Servicios Académicos Online”.
Service Desk for managing users, roles and permissions for the “Nuevo Sistema
de Gestión Académica y Sitio de Servicios Académicos Online.”
Project Manager of Registro de Emisiones y Transferencia del Ecuador Retce Fase
I 2012 (Ministerio del Medio Ambiente).
Projects:
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Project “ Registro de Emisiones y Transferencia del Ecuador Retce Fase I 2012
(Ministerio del Medio Ambiente).”
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Nuevo Sistema de Gestión Académica y Sitio de Servicios Académicos Online
UTPL
Professional services in IT Audit and Security (noviembre 2010).
Position: Computer security expert appointed by the Prosecutor's Office of the city of
Loja for the Bank of Loja.
Trainings and courses.
2024
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Leadership Course – online Mexico City on February 5, 2024 Carlos Slim Foundation
2023
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Procurement Assistance Program for Ecuador in Country Workshop Course
2022
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Certification as Operator of the National Public Procurement System Fundamentals of Public Procurement
Certification of an institution Free of Violence against Women
2021
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Leadership Course – online Mexico City on October 5, 2021 Carlos Slim
Foundation
Electronic Signature Approval Course April 22, 2021 5 hours.
BVQ Investor School Workshop - 6 HOURS March 25, 2021 TO March 27,
2021.
2020
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Electronic Signature Approval Course duration 16 hours November 20, 2020
Ministry of Telecommunications and Society and Information E-learning.
Carlos Slim Foundation Management Approval Course on Work Meetings. Elearning-.
Idiomas
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Español: Nativo
Inglés: Intermedio
Complementary Skills
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Data analysis and report generation
Conflict resolution and negotiation
Ability to work in environments under pressure
Effective communication and presentations for managers
Academic and personal recognition
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First place in the 2009 Internet Application Layer Protocols Research Papers
competition , Universidad Técnica Particular de Loja.
Second place in the ECC 2007 digital photography contest.
Achievement for being the top scorer in the Sercop internal championship 2019
References
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Mgs. José Manuel Vega.
o General Manager Campus Soft Tecnología
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Mgs. Marco Cevallos
o General Manager IST Américas
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Ing. Leonardo Chamba.
o Arquitect (SharePoint, Nintex, Datos y Analítica)
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