Angelica Dones

I am an experienced and highly motivated Customer Service Professional with over 2 years and 6 months of proven success in providing exceptional email and chat support. I have a strong track record of consistently hitting KPIs and contributing to high CSAT scores by delivering prompt, empathetic, and solutions-oriented service.

My strengths lie in clear communication, problem-solving, and attention to detail, which allow me to handle a wide range of customer concerns efficiently. I am well-versed in using CRM tool loke Zendesk and I thrive in fast-paced, remote environments where I can support customers and contribute to a company’s success.

With a strong work ethic, a positive attitude, and a passion for helping people, I am committed to making every customer interaction a positive one.