Angelica Cruz

Angelica Levie Yu Cruz Lot 8 ABI YU Village San Pablo City, Laguna Home (- Mobile No. (- Email:-Birthday: June 08, 1992 JOB OBJECTIVE Seeking for a position that will lead to lasting working relationship and gain experience in or out of my course. EXPERIENCE Retail Associate Abenson Ventures Inc. San Pablo City, Laguna, Philippines Oct 2015 - January 2017 Abenson Ventures Inc is the leading appliance retailer, having over 100 stores. The company sells top brands like Sony, Samsung, Carrier and Sharp. Responsibilities: ➢ Execute the Brand Customer Service standards to meet or exceed customers’ expectations ➢ Use Seasonal Brand and product knowledge effectively during sales interactions ➢ Communicate product features and benefits and unique selling points clearly to address customers needs and strengthen their connection to the Brand ➢ Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor ➢ Complete cash register transactions quickly and accurately ➢ Perform all store operations in a safe, effective and efficient manner ➢ Collaborate productively and respectfully with team members ➢ Complete all applicable training programs and effectively apply the learning on the job Information Technology Manager Lucky Digitech Corporation (LDC) San Pablo City, Laguna, Philippines April 2015-Present LDC is one of the provincial distributors of SMART Communications, Inc., a leading wireless services provider in the Philippines. Its purpose is to distribute and deliver SMART products and services such as electronic loads, prepaid call cards, mobile phone units, wireless broad band and remittance (money transfer) services. ➢ Solid knowledge in system maintenance and equipment ➢ Provided prompt backup support and troubleshot hardware/software ➢ Established host/remote access connectivity through PC Anywhere ➢ Diagnosed and repaired software and hardware malfunctions to include printers, USB, and others ➢ Maintained accuracy of computer inventories and manages the purchasing of all software, hardware and other computer supplies ➢ Oversees troubleshooting , systems backups, archiving, and disaster recovery and provides expert support when necessary Network Administrator (OJT) Information and Communications Technology Center (ICTC) De La Salle Lipa, Batangas, Philippines June 2013 – August 2013 The ICTC is responsible in the technology used in De La Salle Lipa. This includes information systems, networks, technical services, and web development. Responsibilities: ➢ Identify the cause of internet loss ➢ Fix internet connections ➢ Replace damaged cables ➢ Check computers networks if working properly EDUCATION De La Salle Lipa Bachelor of Science in Computer Science 2009 - 2015 Laguna College High School- ADDITIONAL INFORMATION ● Fluency in Filipino and English ● Knowledgeable in MS Word, Excel, Power Point ● Learned Visual Basic, Adobe Photoshop, Adobe Audition, NetBeans, Dreamweaver and Splashtop Personal ● Familiar in SQL, C, C#, C++, JAVA, PHP CHARACTER REFERENCES Available upon request