Angelica Cova

Email:-Skype:-Birth date: 28/10/1985 Nationality: Venezolana Address: Lima, Perú ANGÉLICA COVA EMPLOYMENT HISTORY Customer service RRSS representative KONECTA CONTACT CENTER PERÚ FOR MOVISTAR ARGENTINA LIMA, PERÚ | MAR 2019 - FEB 2020 Responsible for requests which relate to the service Problem solving, faults and changes in service Assistance with billing and claims PERSONAL PROFILE I'm responsible person and do my tasks in time. I like System assistant BINFRIX MARACAY, VENEZUELA | MAR 2015 - NOV 2018 Customer service Web design with HTML, CSS and bootstrap Mailchimp newsletters jobs that offer challenges and career opportunities. I'm the ability to develop new skills fast, energetic and collaborative. Outsorcing consultant II ADVANTEL CONSULTANTS FOR SC JOHNSON & SON MARACAY, VENEZUELA | AUG 2011 - JAN 2015 Onboarding and Offboarding process to employees Using helpdesk software to log calls with descriptions of issues, progress and AREAS OF EXPERTISE Customer Support Customer Service Help desk Web Design solutions Solving problems for hardware and software Customer Engineer V UNISYS FOR UNILEVER GUACARA, VENEZUELA | FEB 2011 - JUL 2011 Graphics Design First point of contact for customers seeking IT assistance Proficiency in Microsoft Office Performing remote troubleshooting Determining the solution based on the issue and details provided by customers PREVIOUS EDUCATION Tecnológica del Centro University BACHELOR DEGREE OF NETWORK AND COMMUNICATIONS Systems analyst I ARAGUA STATE GOVERNMENT MARACAY, VENEZUELA | MAR 2009 - DEC 2010 Local technical support Servicing and maintenance of computer equipment Network printing configuration Guacara, Venezuela | 2006 - 2008 Tecnológica del Centro University ASSOCIATE DEGREE OF NETWORK AND COMMUNICATIONS Guacara, Venezuela | 2003 - 2006 Instituto Escuela Maracay High School HIGH SCHOOL DIPLOMA Maracay, Venezuela | 1998 - 2003 LANGUAGES Spanish: Native speaker English: Good working knowledge