Angelica Chidinma Ndubuisi

ANGELICA CHIDINMA NDUBUISI Lagos State, Nigeria. -|-|-https://www.linkedin.com/in/angelica-chidinma- ndubuisi PROFILE SUMMARY Experienced Human Resource Executive driven to address policy implementation and change management with creative and innovative approaches. Progressive experience in the areas of benefits administration, compensation structuring, workforce planning and development, business operations and administration, research and report writing, team management, clinical psychology and customer relationship management. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates. Proficient in supporting training, performance-optimization and motivational strategies to drive profitability. Skilled at enhancing research accuracy and precision by carrying out efficient protocols. Seeking career advancement opportunities in administrative and recruitment roles across the healthcare, international Non-Governmental Organizations (NGOs), upstream and downstream sectors. SKILLS AND COMPETENCIES     Project Management Human Resource Management Complaint Resolution Administration     Payroll Management Data Organization Customer Service Business Development     Employee Relations Research Relationship Management Strategic Support     Team Leadership Process Improvement Negotiation Skills Monitoring and Evaluation KEYCAREER ACHIEVEMENTS     Achieved cost reduction in travel expenses through collaboration with Administrative and Finance Unit to develop innovative and favourable travel and movement policies. Improved staff performance and overall development through the introduction of a structured performance appraisal template for employee assessment and feedback. Developed a gift and benefit declaration policy to ensure accountability and reduce incidences of fraud by over 50%. Improved customer retention by through the delivery of exceptional customer experience as a customer service representative. EXPERIENCE Human Resources Executive Additional responsibility as Acting Head of Administration– Premium Times Service Limited, Head Office, Abuja/ Lagos State,Nigeria: January 2019 – March 2026       Maintain optimal staffing levels by developing hiring and recruitment policies that guarantee merit-based hiring process. Maximise team knowledge and productivity by ensuring consistency in training, monitoring and directing new and existing employees in the application of company best practices and regulatory protocols. Draft annual communication on progress reports in line with standards and principles and review employment contracts and working conditions. Support top talent identification processes by setting parameters of job descriptions and establishing strategic pay plans. Handle confidential employee information and the regular update of employee data for improved efficiency. Develop process improvements and perform benefit administration to effectively resolve employee queries and conflicts. Administrative Responsibility  Oversight of office operations and facilities management.  Travel, logistics and vendor management.  Budget control and cost optimisation.  Administrative team supervision.  Development of operational policies. Human Resources/Administrative Manager – NTA-Star TV Network Limited, Abuja, Nigeria :April 2017 – September 2018      Co-ordinated human resources and administrative functioning for the Northwest zone, comprising of nine Northern states. Conducted employment verification, background investigation and scheduled interviews to facilitate hiring process. Facilitated efficient operations by maintaining the Human Resources Information Systems Records and collating reports from database. Supervised administrative staff and reviewed contracts and authorization forms for accuracy and completeness. Developed key performance index for various departments and assisted in performance evaluation processes for improved productivity. Customer Service Representative – NTA-Star TV Network Limited, Abuja, Nigeria June 2012 – March 2017     Implemented process improvements to reduce workload and support call back efficiency by over 55%. Exceeded team targets and collaborated with staff to implement customer service initiatives that drive retention. Provided excellent listening skills and empathy during inbound or outbound calls to ensure timely resolution of complaints. Organized customer information and account data for business planning and customer service purposes. Clinical Psychology Intern – Pick Specialist Hospital, Abuja, Nigeria     June 2016 – January 2017 Assisted in the management of over twenty patients with drug related problems and diverse diagnosis under the supervision of the resident doctor, clinical psychologist and social worker. Facilitated and documentation of group, individual and family psychotherapy sessions and tests. Received in-depth training on Cognitive Behaviour Therapy for psychiatric and drug rehabilitation, relapse prevention and overall psychological management of patients. Wrote psychological research articles, reports and manuscripts and presented research findings at meetings and conferences. VOLUNTEER EXPERIENCE Research Assistant – Gede Foundation/CRS MHPSS Project, Maiduguri | August 2017– November 2017|  Embarked on a project titled “Identifying Mental Health and Psychosocial Support Problems among Internally Displaced Persons in Maiduguri, Borno state, Nigeria.”  Ensured the accuracy of transcribed and encoded data and the accountability of the assets and material resources of the project.  Co-ordinated with community volunteers, sister organizations and key informants for the achievement of research goals.  Regularly trained research team on Psychological First Aid (PFA) and referred for treatment where necessary. Research Assistant – Gede Foundation, Abuja | April 2016 – February 2017|  Embarked on a project titled “An approach for Community Based Detection, Treatment and Referral Services for vulnerable children with mental health and psychosocial problems. A Joint Project of Gede Foundation and Catholic Relief Services for the Sustainable Mechanism for Improving Livelihood and Household Empowerment (SMILE) in Nigeria.”  Conducted, transcribed, recorded and analyzed focus group discussions with over 240 vulnerable children in four local government areas in line with research design and scope.  Collaborated with Catholic Relief Services Community Volunteers on interview schedules, report writing and data analysis. Volunteer Data Research Assistant – Preston Healthcare Consulting, Abuja| October 2015 – November 2015|  Collated data from Senior Secondary Schools in Abuja for the Mercy Corps Project for Empowering the Nigerian Girl Child for the New Enterprise (ENGINE) targeted at achieving increased access to skills and financial education.  Mapped out research scope, conducted interviews and discussions and analyzed data collected. EDUCATION  Masters in Business Administration BUSINESS SCHOOL NETHERLAND. Ongoing   Master of Science – Clinical Psychology UNIVERSITY OF JOS, PLATEAU, NIGERIA. Bachelor of Science – General and Applied Psychology UNIVERSITY OF JOS, PLATEAU, NIGERIA. PROFESSIONAL AFFILIATION    Associate Member, Chartered Institute of Personnel Management (CIPM). Graduate Member, Nigerian Psychological Association (NPA). Certified Project Manager, International Project Management Professional (IPMP). TRAINING AND CERTIFICATIONS      | 2014 – 2017 | | 2005 – 2010 | Ongoing- Payroll Management Training – Kendor Consulting. 2020 Professional Training on Branded Customer Service – Mac-Tay Consulting. 2013 Strategic Leadership For Optimised Organisational Performance In An Era Of Uncertainty- TEXEM. 2022 Self-awareness for Better Management of Change in Uncertain Times- TEXEM. 2023 Data Management- DATA ENTRY ACADEMY- 2025 REFERENCE Available on Request.