Angelica Camille Gacutan

Angelica Camille R. Gacutan E-mail & Skype ID:- DOB: August 7,1989 Contact Number: - Converge ICT Phils. (up to 25Mbps) To establish a career in a firm where acquired knowledge and skills can utilize and further enhanced and wherein there are possibilities for advancements. SKILLS ● Internet research ● Basic Internet marketing (Google AdWords) ● Customer service ● Technical support ● Email management & marketing ● Social Media Management & Marketing ● Photo editing ● Calendar/Schedule management WORKING EXPERIENCE: June 2017– Upto Present ByteSuccess Marketing ● Manage and check eligibility of Customers ● Outbound Sales ● Set up meetings between the client and his customers ● Provide and highlights pharmaceutical benefits ● Communicate Customer via Phone ● Take an average of 100 calls per day ● Home- based sales May 2017 - November 2017 Sales Representative – Choice Hotels (SITEL) ● Take an average of 60 customer service calls per day. ● Recommended and helped customers select rooms based on their needs. ● Processed Reservation ● Processed up to 40 customer reservations per day ● Review Customer’s Escalated Concerns. ● Check Availability of Rooms ● Communicate Customer via Phone ● Build Value of the Amenities of the Hotels we cater. July 2016 - May 2017 Customer Service Representative -SBA- US Staples Business Advantage- US- B2B (SITEL) ● Fielded an average of 60 customer service calls per day. ● Recommended and helped customers select merchandise based on their needs. ● Processed Orders ● Processed up to 40 customer orders per d ● Review Customer’s Account. ● Check and Track Customer’s Order ● Communicate Customer via Phone/Email/ Chat March 2011 - April 2013 Customer Service Representative -AccountNow (Sutherland Global Services) ● Fielded an average of 60 customer service calls per day. ● Recommended and helped customers select merchandise based on their needs. ● Monitor customer account ● Processed up to 40 customer orders per d ● Review Customer’s Statement of Account. July 2009- March 2011 Customer Service Representative -Florist Transworld Delivery (Sutherland Global Services) ● Fielded an average of 60 customer service calls per day. ● Recommended and helped customers select merchandise based on their needs. ● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. ● Processed up to 40 customer orders per day. EDUCATION: University of the East- Manila Associate in Science and Health Education Major in Dentistry.