I have experienced 3 years as a Data Encoder under the Billing and Collection team, I used to handle Customer's Account. Here is the list of my tasks:
- Creating and issuing invoices to customers.
- Processing credit memos.
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports. Managing account balances and resolving inconsistencies.
- Assisting the accounting department with the preparation of financial reports.
- Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.
- Send out notices to overdue accounts.
- Collect payments and post to accounts.
- Reach out to customers with unpaid billings and attempt to collect from them.
- Maintain files on the financial status of accounts. Keep track of delinquent accounts.
- Set up repayment plans according to the ability to pay.
- Advise customers of default consequences and debt repayment policies.
- Record address and contact numbers changes. Delete old accounts and clean up files.
- Negotiate credit extensions.
- Compile reports on delinquent accounts and turnover for management.
- Disconnect services if the account remains unpaid.
- Report past due accounts to management