Angelica Bersalona

ANGELICA BERSALONA Summary Experience - Julia Street, Abar 1st San Jose City, Nueva Ecija Empathetic communicator who is committed to going above and beyond seeking a role in any Industry so I can solve problems, answer questions and foster long-term relationships. I am also passionate and adaptable individual seeking a position where I can use my organization and multitasking skills to answer customer inquiries, sell product and troubleshoot equipment issues. Accounting Assistant Jaybong Equipment Rental Services • La Paz, Abra 08/2020 - 03/2021 Reconcile invoices and identify discrepancies Create and update expense reports Process reimbursement forms Prepare bank deposits Enter financial transactions into internal databases Check spreadsheets for accuracy Maintain digital and physical financial records Issue invoices to customers and external partners, as needed Review and file payroll documents Participate in quarterly and annual audits Customer Service Representative HKT Teleservices • Pasig City, Metro Manila 07/2019 - 07/2020 Manage large amounts of inbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Skills Customer service Customer care Accounting Management Accounts receivable Microsoft office Excel Payroll Bookkeeping Accounts payable Education Abra High School • Bangued, Abra 04/2013 Graduated With Honors