My name is Angelica, a Virtual Assistant with 3 years of experience in customer support with e-commerce platform, and hands-on experience as social media support. I help e-commerce brands like yours manage customer inquiries, process orders, and deliver friendly, reliable service that keeps buyers happy and loyal.
I handled order issues, refunds, cancellations, missing orders, late or never-delivered orders, order status updates, I also created many templates for different scenarios so I could resolve issues quickly and respond to customers faster.
I’m proactive, detail-oriented, and quick to adapt, I am confident I can help your team with customer support and order management to meet deadlines and support your brand’s growth.
I treat every task as part of your brand’s reputation and always aim to present it with heart.