Angelica Arienda

ANGELICA ARIENDA PERSONAL PROFILE WORK EXPERIENCE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns OCTOBER 31 2016 - APRIL 05 2018 CONTACT AFNI PHILIPPINES INC. SIRIUS XM Inbound Sales Expert Assisting customers with the right service package for satellite radio Promotes the features and benefits of the services of the client Ensures account is in good standing Provides exceptional customer service by utilizing CRM effectively - AFNI PHILIPPINES INC. - FEBRUARY 2016 - OCTOBER 2016 https://www.facebook.com/kuch iponggo SIRIUS XM Outbound Collection Representative EDUCATION STI Fairview Regalado- Hospitality and Restaurant Services Sacred Heart Academy of Novaliches- Our Lady of Mercy Kindergarten- Handled outbound calls and collecting payments from customer to ensure good credit standing Provides payment plans for customer service Promotes satellite radio services for the customer for the growth of company revenue AFNI PHILIPPINES INC. MAY 2015 - FEBRUARY 2016 VERIZON FIOS Sales and Retention Executive Handled universal account by assisting customer with billing, technical issues and account changes Promotes features and benefits to save customer subscription with the program Ensures to close a deal with the right package and service for customer satisfaction TELETECH SEPTEMBER 2014 - MAY 2015 COMCAST ACCOUNT EXECUTIVE AND SALES Provides exceptional customer service by providing accurate resolutions by utilizing program tools Promotes the features and benefits of the services of the client Customer Service with technical support assistance and sales for Cable, Internet and Phone service SITEL COMCAST ADVANCE TECHNICAL SUPPORT AND SALES Provides advance technical support by probing right questions and using program tools effectively Up-sell and promotes services to the customer for company growth and revenue Handled appointment for technicians to be sent out on field and provides information for scheduling technician visit TELEPERFORMANCE SPRINT Exceptional customer service by addressing customer concern in a timely manner Effectively using tools and CRM to get into right solution Handled Up-sell to promote program services EXPERT GLOBAL SOLUTIONS T-MOBILE Exceptional customer service by addressing customer concern in a timely manner Effectively using tools and CRM to get into right solution Handled Up-sell to promote program services SKILLS Exceptional communication and customer service skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver high quality results