Angeli Alexis Piano

ANGELI ALEXIS GABRIEL PIANO Quezon City, Metro Manila 1107, Philippines-| linkedin.com/in/alxsgbrl | (- PROFESSIONAL SUMMARY Motivated and versatile professional with experience in customer service, sales, and administration across multiple industries. Skilled in managing client relationships, streamlining processes, and collaborating with teams to achieve shared goals. Known for working effectively in fast-paced environments and maintaining a strong focus on detail and organizational excellence. Eager to contribute to business growth and deliver impactful results. PROFESSIONAL WORK EXPERIENCE Operations Policy Service Facilitator Pioneer Insurance & Surety Corp. | Makati, Metro Manila | Nov 2023 – Dec 2024 • • • • Delivered exceptional service by managing 50+ phone calls and 30+ emails daily client interactions across phone, email, and chat support, resolving complex inquiries related to life and non-life insurance policies, including motorcar, property, and travel coverage. Collaborated with underwriters, claims adjusters, and internal teams to address policy disputes and escalations, ensuring compliance with regulatory standards and client satisfaction. Provided expert support across multiple insurance lines, including fire/property, motorcar, motorcycle, and travel, enhancing operational efficiency and coverage accuracy. Secured high client retention rates by delivering tailored insurance solutions, resolving escalated concerns, and maintaining proactive follow-ups to exceed customer expectations. Independent Distributor Associate USANA Philippines | Quezon City, Philippines | Nov 2020 – May 2021 • • • • Developed deep product knowledge of nutritional supplements, advising customers on ingredients, benefits, and market trends to boost sales and customer loyalty. Created and implemented marketing campaigns, including social media strategies and promotional materials, leading to increased brand awareness and customer engagement. Exceeded sales targets by identifying new distribution channels and effectively growing the customer base by 15%. Managed inventory and coordinated timely deliveries with suppliers, ensuring stock availability and meeting customer demand. Sales Support Associate Beth’s Retail Store | Quezon City, Philippines | Jan 2018 – Oct 2023 • • • • Delivered exceptional customer service by providing assistance, answering inquiries, and ensuring a positive shopping experience, leading to repeat customers. Processed cash transactions accurately and efficiently, consistently maintaining a balanced cash register. Maintained inventory levels, restocked products, and ensured well-organized product displays for a streamlined shopping experience. Established and nurtured strong supplier relationships, improving product delivery timelines and inventory accuracy. Pediatric Medical Assistant Bernardino General Hospital I | Quezon City, Philippines | Apr 2017 – Jan 2020 • • • • Assisted pediatricians in preparing tools, equipment, and patient records for efficient examinations and treatments, ensuring high-quality patient care. Maintained precise medical records for both inpatient and outpatient visits, ensuring confidentiality and compliance with hospital standards. Sanitized and sterilized medical tools, adhering to infection control protocols to ensure patient safety. Coordinated patient appointments, assisted with billing, and supported patients during procedures, contributing to a smooth and effective workflow. VOLUNTEER EXPERIENCE Secretary - Homeowner's Association Marcel Village Homeowners Association, Inc. | Quezon City, Philippines | March 2017 – Present • • • • Organized and documented meeting minutes, ensuring accuracy and timely distribution to board members and homeowners. Managed communications between homeowners and the board, addressing inquiries and providing updates. Drafted formal letters and official correspondence to government offices and community members, and designed HOA materials like stickers and promotional visuals. Maintained and updated association records, including financial documents, policies, membership files, and assisted in organizing community events. Marketing Management Department Supervisor Intern & Student Teacher Intern New Era University | Quezon City, Philippines | January 2023 – July 2023 • • • • • Led the development of marketing strategies and supervised peers as the OJT Supervisor for the Marketing Management class, ensuring data integrity and organized record-keeping. Created engaging marketing materials and event promotions, increasing the department's visibility and recognition. Collaborated with the lead teacher to deliver interactive lessons, fostering student engagement and participation. Organized events that promoted critical thinking and innovation, enhancing students' intellectual development. Assessed student performance, maintained accurate grade records, and supported a positive, inclusive classroom environment for diverse learners. Administrative Assistant Intern Department of Information and Communications Technology | December 2018 – January 2019 • • • • • Performed clerical duties, including receiving and managing documents related to the Free Wi-Fi Project Management Team. Recorded incoming and outgoing documents, ensuring proper routing to the respective departments. Organized and digitized old documents, improving document management efficiency. Gained experience in office operations, including answering calls, photocopying, scanning, and routing documents. Transferred records from the Incoming and Outgoing record book to MS Excel for better tracking and accessibility. SKILLS & COMPETENCIES ❖ Administrative Support: Email handling, inbox optimization, calendar & meeting scheduling, data collection & entry, and other office support tasks. ❖ Customer Support: Excellent communication, client relationship management, problem-solving, and active listening skills to address customer needs. ❖ Social Media Management: Scheduling posts and managing content across social media platforms. ❖ Graphic Design & Video Editing: Proficient in creating visual content such as graphics and videos for marketing materials, social media, and websites. ❖ Insurance Knowledge: Policy administration, claims processing, underwriting, risk assessment, and policy-related tasks. ❖ Communication: Email drafting, report writing, and interpersonal communication. ❖ Teamwork & Collaboration: Ability to work effectively with cross-functional teams, conflict resolution, and maintaining strong team dynamics. ❖ Organization & Time Management: Strong attention to detail, multi-tasking, deadline management, and maintaining productivity in fast-paced environments. ❖ Adaptability & Flexibility: Quick learning ability, can work under pressure, and adapt to changing work environments. EDUCATION & RECOGNITIONS New Era University Bachelor of Science in Business Administration Major in Marketing Management S.Y. 2019 – 2023 | Quezon City, Philippines • • • • Outstanding On-the-Job Training Awardee 2023 Academic Excellence Awardee 2023 Dean’s Lister A.Y. (2020 – 2021) President’s Lister (A.Y. 2021 – 2023) CHARACTER REFERENCE Teresa May Enriquez – Collado Contact Center Department Head (- Anna Rose Paubsanon OPS Supervisor (- Jean Elisa Ditan OPS Facilitator (- I hereby certify that the information stated herewith are true and correct to the best of my knowledge. ANGELI ALEXIS GABRIEL PIANO