Angeles Vanessa Gladimir Perdomo

Angeles Gladimir, [Administrative Customer Service and RRHH] San Pedro Sula, Honduras,-,- LINKS Linkedin PROFILE Experienced Executive Customer Service with a demonstrated track record of success in RR.HH Management and Payroll assistance.Recognized for reliability, initiative, and the ability to quickly learn new skills. Currently pursuing a degree in Banking and Financial Administration. Past accomplishments include obtaining certifcates in Microsoft Office, English, Quality and Customer Service.Committed to continuous learning and embracing new challenges. E M P L OY M E N T H I S TO RY Apr 2023 — Feb 2024 Executive Customer Service, Occidente Bank As an Executive Customer Service at Occidente Bank, I provided excellent customer service to clients. I addressed customer inquiries, resolved issues, and ensured customer satisfaction. I utilized my strong interpersonal communication skills to build positive relationships with customers and provide personalized service. Additionally, I demonstrated initiative and problem-solving abilities to effectively handle customer concerns and provide appropriate solutions. Mar 2019 — Mar 2022 Human Resources and Payroll Assistant, Cemcol Caterpillar As a Human Resources and Payroll Assistant I provided administrative support to the HR department, including maintaining employee records, processing paperwork related to hiring, termination, and benefts administration, and organizing files and documents. Also I realized projects about Covid Campaing Vacunations and massive data update and payments and control of social service and labor reserve. • Control the Medical and Accident Insurance policies entrances and exits of the service. • Developed and implemented a human resources department that improved employee engagement. Oct 2018 — Feb 2019 Management Assistant, Molino Harinero Sula As a Management Assistant I assist in organizing meetings,mails management and calls including preparing agendas, arranging logistics such as venue booking and catering, distributing meeting materials, taking meeting minutes, and following up on action items. Jun 2022 — Oct 2022 Collections Manager, Grupo Kapa 7 Initiating contact with debtors via phone calls, letters, or emails to remind them of their outstanding debts and to negotiate payment arrangements.Working with debtors to establish realistic payment plans based on their fnancial situation.Documenting all communication with debtors, including dates, times, and details of conversations or correspondence. • Monthly collection reporting meeting and implementation of payment improvements. • Global control and reporting of debt collections. E D U C AT I O N Jan 2016 — Oct 2018 Aug 2023 — Aug 2024 Banking and Finantial Administration,, Universidad de San Pedro Sula Advance English Certificate, English, Call Center SKILLS L A N G UAG E S Ability to Multitask Expert Management Expert Communication Skills Expert Collections Expert Reliability Expert Customer Service Expert Microsoft Office Expert Adaptability Expert Communications Expert Interpersonal Communications Expert Spanish English COURSES Aug 2017 — Dec 2018 English Certificate, Universidad Pedagógica Jan 2018 — May 2018 Microsoft Office Package, Microsoft Inc. Mar 2018 — Mar 2018 Quality Service and 5´s , UNITEC Nov 2018 — Nov 2018 Customer Service for Call Center , FUNADEH Jan 2024 — Jan 2024 Effective Sales and Guide Customer Service, CCIT