Angelbert Pavo

ANGELBERT PAVO GENERAL VIRTUAL ASSISTANT WORK EXPERIENCE CONTACT- Tagum City, Davao Del Norte, Philippines- SKILLS Order Processing/Fulfillment Order Management Manual Product Research Customer Support (Non Voice) Data Entry MS Office and Google Docs Working knowledge in Photoshop and Canva Social Media Management Time Management Calendar Management Travel Management Inbox Management Computer Literacy Ability to multitask Able to work repetitive task accurately over long period of time. REMOTE ORDER FULFILLMENT ASSOCIATE J2B HOLDINGS, LLC d/b/a Eco Planet Books - A drop shipping company based in Dallas, Texas USA. August 2017 to April 2022 (4 years, 4 months) JOB ROLES AND RESPONSIBILITIES Dropshipper: Process customers' orders by purchasing items from a thirdparty supplier through several e-commerce platforms and having them shipped directly to the customer. (e.g. Amazon, Ebay) Primary Reviewer: Deals with orders that the drop shipper is unable to fulfill, assessing whether the order is still fulfillable or not. Secondary Reviewer: Examines the primary reviewer's order to determine whether it is accurate or not and processes any orders that cannot be fulfilled by the primary reviewer. Audit Team: Examines all completed orders to identify any mistakes, generates data reports, and meets with the team to discuss their mistakes. Replacement Team: Replaces, refunds, and cancels orders generated in the tickets, as well as provides email support by answering tickets using Freshdesk. Trainer: Trained new Pinoy employees. ADMIN & EVENT PLANNER Fictors Entertainment- A local-based event planner that specializes in organizing Korean pop conventions in the city. April 2017 - up to present. JOB ROLES AND RESPONSIBILITIES EDUCATIONAL BACKGROUND Bachelor of Science in Elementary Education (2nd Year Undergraduate) Institution: University of Mindanao Tagum College Social Media Manager- Creating engaging social media designs using Canva and Adobe Photoshop, making sure that the deliverables are of high quality once they are scheduled to be posted on various social media platforms (Facebook, Twitter, YouTube, TikTok, and Instagram). Lastly, make sure that all social media platforms are updated. Admin Assistant- Organize and manage all coordinating logistical elements for the events. Along with the responsibilities of doing email management, and all data entry.