EDUCATION:
Master of Arts in Counseling; Emphasis in Rehabilitation Counseling; University of Arkansas at Little Rock College of Education; 66 Semester Hours: Magna Cum Laude, GPA: 3.80/4.00; 12/2017
Bachelor of Arts in Psychology; University of Arkansas at Little Rock; 131 Total Semester Hours; 12/2012
Bachelor of Arts in Criminal Justice; University of Arkansas at Little Rock; 131 Total Semester Hours; 12/2012
WORK EXPERIENCE
Case Manager (Intern) 08/2017 to 12/2017
ARVets
4704 W. Commercial Drive Ste. B, North Little Rock, AR 72116
35-40 hours weekly
Conducted comprehensive intake admissions through interview, assessment, collection of previous service records, and collaborations with other service providers
Identified community resources to support clients during financial crisis and homelessness prevention
Developed Individualized Employment Plans for veterans transitioning back into civilian employment
Advocated for and promoted full inclusion of veterans with disabilities in all opportunities in the community
Practicum Student 05/2017-08/2018
Arkansas Rehabilitation Services Hours Per Week
3901 McCain Park Drive Ste. 113, North Little Rock, AR 72116
Provided educational and career counseling to individuals with disabilities
Observed authorization process for allocating payment funds to vendors and institutions
Received training on how to move clients from case status 02- case status 36
Received training in proper agency specific case noting for vocational rehabilitation, independent living services, and supported employment services
Student Trainee (Legal Assistant OA) 01/2015-09/2015
U.S Department of Homeland Security
Immigration and Customs Enforcement
80 Monroe Ave. Ste. 501, Memphis, TN 38103
Accurately documented and uploaded court documents and orders into DHS database for
Freedom of Information Act request
Operated word-processing software and computer hardware to produce, store, retrieve
drafts of a variety of documentation types.
Assisted attorneys in preparing relevant documents to use in court proceedings
Provided data gathering and analysis support for a variety of legal processes
Performed a variety of complex support for a staff of attorneys involved in immigration
law practices and court proceedings
Provided general support to attorneys in all areas of docket management or motion and
appeal preparation
Department Leader/Pharmacy Technician 06/2011-11/2013
Walgreens Pharmacy
7601 Cantrell Road, Little Rock, AR 72227
Provided excellent customer service in various departments to develop customer retention
Assisted fellow employees on techniques to ensure guaranteed customer satisfaction
Mediated situations amongst a variety of diverse personalities both pleasant and irate customers
Managed and operated databases for customers in both the photography lab and pharmacy
CORE COMPETENCIES:: Case Management, Conflict Resolution, Collaboration/ Teamwork, Oral Communication, Written Communication
TECHNIAL SKILLS: Proficient in Microsoft Office Suites
PROFESSIONAL ASSOCIATIONS:
Phi Kappa Phi Honor SocietyApril 2017- Present
American Counseling Association June 2017- Present
University of Arkansas at Little Rock Alumni Association. January 2012- Present