Angela Vijay

For the companies I’ve worked with, I have been able to achieve the following

• Successfully resolved and closed an average of 50-60 customer inquiries per day, maintaining a high customer satisfaction rating
• Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency.
• Received multiple commendations from customers for exceptional service, leading to a 10%increase in customer retention.
• Consistently met or exceeded key performance indicators, including average handling time, customer satisfaction scores, and first-call resolution rates.
• Achieved 120% of sales targets consistently throughout the year, resulting in significant revenue growth for the company.
• Developed and maintained strong relationships with a diverse client base, resulting in a 30% increase in client retention rate.

My skills include

• Customer service
• B2B
• Zendesk
• Detail-oriented
• Effective communication
• Problem solving
• Critical thinking
• Microsoft Office
• CRM software
• Time management
• Team player
• Organizational skills
• Data analys