Angela Teye

angela teye-  |  - |   Accra Ghana Summary Detail-oriented and highly organized professional with 10+ years of experience as a Data Entry Specialist and as a Customer Service Representative. Adept at managing large volumes of data, ensuring accuracy and efficiency, and providing exceptional customer support. Seeking to leverage my skills and experience to contribute to a dynamic team. Experience Work Experience: Remote Data Entry Specialist Expedite Technology Solution, Nashville, TN June 1, 2020, to Present Entered and maintained data from source documents into computer databases and systems. Verified accuracy of data input and resolved discrepancies by reviewing and correcting data. Ensured data integrity and security by implementing strict quality control measures. Collaborated with team members to streamline data entry processes, resulting in improved efficiency. Prepared and sorted documents for data entry, ensuring data was entered promptly and accurately. Vodaphone Ghana Data Entry Clerk September 1, 2018, to April 30, 2020 Input customer information, invoices, and orders into the company database with a high level of accuracy. Managed and organized electronic files and documents for easy retrieval and reference. Assisted in preparing reports and presentations by collecting and organizing data. Contributed to the development of improved data entry procedures and policies. MTN Ghana Limited Accra Ghana June-2012-July 2018 Customer Support Specialist Managed a high volume of customer inquiries via phone and email, consistently meeting or exceeding performance targets. Conducted product demonstrations and provided detailed information to assist customers in making informed purchasing decisions. Assisted in the development and implementation of training materials for new customer service representatives. Contributed to the creation of a comprehensive knowledge base to facilitate efficient issue resolution. Education: Bachelor of Art Banking and Finance Central University, Accra, Ghana Year of 2010 Skills: Proficient in data entry software and tools (Microsoft Excel, Google Sheets, QuickBooks, and Zoho Books)  Strong attention to detail and accuracy in data entry and management. Excellent time management and organizational skills. Ability to work independently and collaboratively in a team environment. Strong verbal and written communication skills. Customer Relationship Management (CRM) software (e.g., Sales, Zendesk) Technical troubleshooting and problem-solving Excellent written and verbal communication Multitasking and time management Proficient in Microsoft office suite/Google Workspace Certifications: Microsoft Certified Professional (MSP)