ANGELA PAGANO
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WORK EXPERIENCE
EVENT OFFICE MANAGER
I.AM Institute for Acting Mallorca | Oct 2020-ongoing
CONTACT ME
Mobile phone: (-
Adress: Carrer Pursiana, 15
Palma de Mallorca, C. P. 07013
E-mail:-
- International actors and clients support (email, phone, chat)
-Public relations (direct contact with press, local institutions, websites collaboratios, etc..)
-Locations searching for events
-Accountancy
-General assistance for administrative tasks
LOCAL TOURISTIC GUIDE
Freelancer - AirbnbExperience | Palma de Mallorca, Islas Baleares | Sep 2020 -ongoing
LANGUAGES
• Italian: native
• Spanish: bilingual
• English: high level
• French: conversational
• German: (Babbel certificates)
CUSTOMER SUPPORT
Conectys March 2021-May 2021
(remote-freelancer)
-Customer support (email)
-SheerID project: Document Review
TRANSLATOR
Freelancer
| March 2021 English Italian translation for E-learning course
| May 2021 English-Spanish translation for E-learning course
PROFESSIONAL SKILLS
• Very motivated
• Very active and dynamic
• Sale-oriented
• Achievement of labor objectives
• Interaction and good relationships
with international clientel.
• Flexible schedules and good
adaptation to general changes
• Manage high levels of stress
• Able to be related to new things
• Analytical skills
• Willingness to travel or transfers
EVENT ORGANIZER
| Aug-Sept 2020 - Palma de Mallorca, Islas Baleares
- Organize and advertise cultural and social meeting and events for different locations
-Use of different plataforms and social network such as Facebook, MeetUp and EventBrite
SHOP ASSISTANT
PARFOIS AIRPORT PALMA DE MALLORCA, Islas Baleares
| July 2020
PROMOTER EXCURSIONES Y EVENTOS
BEACH LIFE - Palma de Mallorca, Islas Baleares
| Summer seasons-
- Work with different clients from all over the world
- Sales transactions
- Handling many incoming calls per day
- Experience programming and organizing reservations
- Skills to convey accurate information about promotions, programs and products for clients,
providing great personalized customer service and fostering retention
-Ensure the successful execution of event projects
SHOP ASSISTANT
CERTIFICATES
- Python Course Certificate by
University of Michigan and offered
through Coursera
-DELE B1 Instituto Cervantes
-Course 1 level Chinese language
Confucius Institute -PET, BEC B1
Cambridge Institute
-Inventory Diploma (Nexian)
-Civil Aviation Security Training
(AVSEC) Airport Security (AENA)
Calzedonia S.p.A - Palma de Mallorca, Islas Baleares
| Mar 2017 - Jun 2017 | Nov 2017 - Jun 2018
- Direct, consultative and personalized sales approach for each client
- Daily handling of cash, creating trust and loyalty with the owners
-Open and close the store
- Excellent skills to convey accurate information about promotions, programs and products
for clients
- Promotion of retention
- Attention focused on continuous training about changes in store products and promotions
to keep strong sales
- Achievement of weekly and monthly sales goals
- Precision of the box with the use of software from Calzedonia s.p.a.
- Monitoring the behavior of buyers.
WAITRESS
Piadina e vino / Beach & Roll restaurante - Palma de Mallorca, Islas Baleares
| April-June 2018
ADDITIONAL
INFORMATIONS
-Driving license type B
-Own vehicle
-Immediate availability
-Experience preparing and cleaning tables quickly afterwards customers have left to allow
rapid circulation and flow of guests
SHOP ASSISTANT
Mango - Punto Fa, S.L. Palma de Mallorca, Islas Baleares
| Dic 2016 - Mar 2017
WAITRESS
L&C LOUNGE BAR & RESTAURANT | PMI, Islas Baleares | Sep 2016 - Nov 2016
TEXTIL STORES ADMINISTRATOR
Mercerie Esposito&Prestieri - Naples, Italy | Sep 2012 - June 2016
- Regularly assess the levels of stocks in the sales area to replenish with supplies
from the warehouse before exhaustion
- Moral and professional support to each employee of the company
- Supervised the creation of the showcase with attractive merchandise for grab the
attention of store customers
- Guarantee the complete satisfaction of the customers
- Management skills to integrate the store budget through the analysis of sales data,
profit and loss.
EDUCATION
UNIVERSITA' DEGLI STUDI DI NAPOLI- Naples, Italy
Degree in Economics, "Tourism Sciences at Managerial Level" |-
COMMERCIAL TECHNICAL INSTITUTE MARIO PAGANO - Naples, Italy
Aziendal Technical Expert in Foreign Languages and Economics (High School)
| June 2013
CONFUCIUS INSTITUTE- Naples, Italy
Basic level of Chinese Language | Nov 2014 - Feb 2015 -EVALUATION 98/100
STUDY ABROAD "MAN AT WORK" PROJECT - Edinburgh, Scotland
Home-family experience and study during one month through Mario Pagano
Superior Institute | October 2012
