Angela Nwankwo

ANGELA NWANKWO Linkedin: www.linkedin.com/in/angela-nwankwo- PROFESSIONAL SUMMARY Dedicated and compassionate Customer Service and Sales representative with over 3 years of professional experience providing exceptional service to clients and driving sales growth in various industries. Proven track record of solving customer complaints and improving satisfaction rating. Skilled in customer service, cold calling, email and calendar management, customer support and process optimization. Proficient in CRM softwares and sales analytics tools. Strong problem-solver with proven ability to work independently and maintain confidentiality. Seeking to apply my management, operational and sales representative expertise in the tech industry to support growth and efficiency. PROFESSIONAL EXPERIENCE Digital Witch Support Internship |Remote July 2025 - December 2025 Digital Witch Support is an organization that equips individuals with IT support skills and tools for remote and on-site work environments. I gained hands-on experience in project management, customer relationship management, and productivity software during my internship. This immersive experience honed my technical skills and taught me the importance of collaboration, adaptability, and innovative problem-solving. I worked with project management tools such as Trello, Asana, Calendly, and Monday.com to streamline tasks, track progress, and collaborate efficiently. I also gained hands-on experience with CRM tools like HubSpot, which helped me manage customer interactions, analyze data, and drive sales growth. In addition, I became proficient in Google Workspace applications and Microsoft Office Suite. This internship strengthened my problem-solving skills and adaptability in a dynamic work environment. Creative Workspace, Lagos Customer Service Representative | September 2018 - December 2019 Creative Workspace provides a professional and creative co-working environment. In my role as a customer service representative, I assisted members with sign-ups, cancellations, and technical issues. I coordinated and facilitated events, meetings, and workshops, ensuring seamless execution. My responsibilities also included handling customer inquiries via email, phone, and in-person interactions. I maintained and updated member records and tracked attendance to ensure accuracy. I identified opportunities to enhance the customer's experience, Collaborated with internal teams to resolve customer issues and implement changes to drive growth and satisfaction. Brand Concept at Game Nigeria, Enugu. Sales Representative | September 2017 - August 2018 Game is a large departmental store, and Brand Concept specializes in distributing premium beverages. As a sales representative, I promoted and sold Brand Concept products to customers. I conducted product tastings and demonstrations to educate customers and increase sales. I maintained strong customer relationships and generated new business leads. Consistently met or exceeded monthly sales target, with an average sales growth of 25%. Develop and execute sales strategies to penetrate new markets and expand existing customers base. Build and maintain a strong network of industry contacts and referrals, I also contributed to expanding the company’s market share. EDUCATION HISTORY ●​ 2025 Digital Witch IT Support Community Training ●​- National Open University (NOUN) National Teacher Institute (NTI) (Postgraduate Diploma in Education ●​- Higher National Diploma (HND) in Accounting. Federal Polytechnic Bida (Niger State) Tools/ Software ●​ ●​ ●​ ●​ ●​ Project Management Tools(Trello,Asana,Monday.com) CRM Tools(HubSpot,) Lead Generation Dropbox Google Workspace and MicroSoft Office Suite SKILL ●​ Customer service Excellent ●​ Team Collaboration ●​ ●​ ●​ ●​ ●​ Email and Calendar Management Organisational and Attention to Details Adaptability and Flexibility Excellent Communication & Interpersonal skills Technical and Analytical skills LANGUAGE English