Angela Nnebuogo Offor

 ANGELA NNEBUOGO OFFOR Lagos, Nigeria |-| - | LinkedIn CUSTOMER SERVICE | SALES AND MARKETING | VIRTUAL ASSISTANT PROFILE SUMMARY Strategic and results-oriented professional adept in customer service, marketing, and virtual assistance with a robust track record spanning years of experience in the banking sector. Demonstrated proficiency in effectively resolving client issues and nurturing enduring client relationships. Skilled in devising and executing marketing initiatives to propel business expansion and elevate brand recognition. Renowned for consistently delivering customer experiences and fostering unwavering brand loyalty. Pursuing a dynamic role where a fusion of customer service acumen and marketing expertise can drive organizational advancement. CORE COMPETENCIES Effective Communication Data Entry Calendar Management Problem Solving Complaint Handling Team Leadership Time Management Inbox Management Team Collaboration Internet Research Client Satisfaction Project Management Travel Research and booking Task Management CRM Systems PROFESSIONAL EXPERIENCE Marketing Manager & Head of Support - Gellyz Fashion, Nigeria November 2018 – October 2023 Spearheaded marketing initiatives, including digital marketing campaigns, to enhance brand visibility and attract new clients. Implemented customer support strategies to ensure prompt resolution of client issues and maintain high levels of satisfaction. Provided leadership and guidance to support staff, optimizing team performance and efficiency. Developed and executed sales strategies to drive revenue growth and meet business objectives. Managed client communications and relationships, ensuring alignment with business goals and objectives. Managed client communications and relationships, ensuring alignment with business goals and objectives. Head Teller - Ecobank, Nigeria August 2014 – May 2016 Orchestrated teller operations, supervising a team of 4 tellers, resulting in a 20% increase in efficiency in cash handling and transaction processing. Facilitated an average of 50 Western Union and MoneyGram transactions per week, contributing to an increase in revenue from international money transfer services. Provided tailored recommendations on a comprehensive range of bank products and services, effectively addressing customer inquiries and promoting financial solutions to enhance their banking experience. Authorized high-value transactions, maintaining meticulous records to ensure compliance with banking regulations and internal policies. Customer Service Officer - Ecobank, Nigeria November 2008 – August 2014 Demonstrated exceptional problem-solving skills by promptly resolving ATM disputes, achieving an impressive resolution rate within a stringent 48-hour timeframe, and exceeding departmental targets. Expertly managed multi-channel customer inquiries, including email, live chat, and phone interactions, ensuring timely and accurate responses to maintain high levels of customer satisfaction. Implemented meticulous data management practices, regularly updating customer account information and ensuring compliance with regulatory standards, resulting in an accuracy rate. EDUCATION BSc, Quantity Surveying, Enugu State University of Science and Technology Nigeria 2005 CERTIFICATION Digital Women Bootcamp, Python Programming for Data Science 2021 ALX Virtual Assistance skills in the Digital Age 2024 INTERESTS Travelling, Social Impact, Women Empowerment.