Angela Mwangi

ANGELA WANJIRU MWANGI Email-mwangiangie1gmail.com Phone no- P.O Box,- Thika. SKILLS ICT User support and management skills using online ticketing systems. ICT troubleshooting and maintenance of workstations,routers,switch,printer,network ports and IP phones. Software and server maintenance Installation,configuration and routine inspection. Proficient in using Ms office tools i.e Ms Word,Ms Excel,Ms Power point,Ms Outlook ICT inventory management and document management. Teamwork skills,Interpersonal Skills and communication skills. Data analysis,Verification and data transcription Report writing and report generation. EDUCATION Bachelor of science in information technology Meru university of science and technology - - Cisco ccna network associate Kenyatta University Kenya certificate of secondary education Mugoiri girls high school EXPERIENCE IEBC- Gatanga constituency ICT clerk[October 2021 to August 2022 ] Duties and responsibilities Restoring the normal service to the users as quickly as possible by fixing a technical fault, fulfilling a service request and answering a query to allow the users to work properly. Providing technical Support to the Voter clerks during voter registration. Performing data backup and data restoration on the Biometric voter registration kits. Training of the Registration clerks. Installing and configuration of new biometric voter registration kits for constituency use. Preparation and testing of biometric voter registration Kits in readiness for voter registration exercise. Providing quality first level ICT support service to the voter clerks during the whole voter registration process. Murang’a county pre-election poll survey(3day exercise)November 2021 Collecting information from members of the public through a questionnaire, on whom they would vote for in the various elective positions in our country. Cloud Factory Kenya-Customer service assistant[October 2020 to date] Duties and Responsibilities Resolving products and services problems by addressing customers’ complaints and offering solutions. Updating the existing databases with changes of customer details. Handling complaints and providing appropriate solutions and alternatives and following up to ensure resolution of pending queries. Identifying and escalating all unresolved issues and completing all Customer requests using online ticketing system Zendesk. Public Service Commission - ICT Tutor Intern at NYS[November 2019October 2020] Duties and Responsibilities Preparation, Research and Planning of Course Work Material and lecturing students. Preparing and administering Assignments and CATs on time Availing coursework material to students and teaching them Assisting students in Research and development of ICT systems such as website. Office of civil registration of persons,Nairobi[August-September 2019] Duties and Responsibilities Data verification and Cleaning from errors. Data transcription of birth and death certificates. Huduma number registration clerk[April- June 2019] Duties and Responsibilities Registration of Kenyan and Non-Kenyan citizens by capturing of biometric features using Tablets and Physical forms. Attached,Kenyatta University Main Campus[October 2018-February 2019] Duties and Responsibilities Network troubleshooting and monitoring using solar winds system. Active Directory Management- Creating users,Updating user profile and password reset. ICT service desk support-Troubleshooting user requests Online ticketing system-Ensuring tickets are closed and all user requests are resolved Troubleshooting networks switches,routers and access points. Documenting and stock taking of network equipment Attached,Kenya Electricity Generating Company[May2016- July 2016] Duties and responsibilities ICT service desk management-dealing with general user needs. ICT support-Formatting and restoring workstation,Software Installation and configuration. ICT business application -Troubleshooting the energy building system,fuel management system and workflow management system. Referees Jackson Mwaniki Kamande - Assistant Elections Officer Independent Electoral and Boundaries Commission(IEBC) Kipipiri Constituency Email-Phone Number- Martin Dion Nyambati -ICT Network Engineer, Kenyatta University Main campus Ruiru. Email-- Phone Number -