Angela Mikaela Pareja

 PAREJA, ANGELA MIKAELA C. Soldiers Hills Village, Putatan Muntinlupa City, 1772 Philippines Mobile Number: (- E-mail:- EDUCATION De La Salle-College of Saint Benilde / Vatel Manila -) Transnational Double Degree Holder: Bachelor of Science in International Hospitality Management Granted By: De La Salle-College of Saint Benilde Bachelor Degree in International Hotel Management Granted By: Vatel International Business School (Hotel and Tourism Management) Pierre Romançon Grant Scholar Dean’s Lister 1st Term SY14-15 and 3rd Term SY14-15 San Beda College Alabang -) Grade School to High School Loyalty Awardee (2013) Silver Card of Merit (2nd and 3rd Quarter SY11-12) Honorable Card of Merit (1st Quarter SY11-12) Deportment Card of Honor (1st and 3rd Quarter SY09-10, 2nd and 3rd Quarter SY11-12 and 3rd Quarter SY12-13) JB Kiddies Learning Center -) Prep: 3rd Honor EXPERIENCES MHE Restaurants, Inc. 2F Vista Place Ususan, Taguig City July 19, 2022 to March 31, 2025 Restaurant Supervisor at the Subarashii Ryōri Japanese Restaurant Ensured smooth flow of the entire restaurant operations both back and front of the house Ensured customer satisfaction by interacting with the customers to get feedback on food and service Resolved conflicts or complaints from customers and employees by responding efficiently and initiating corrective actions Oversaw food preparations to ensure kitchen staff are following sanitation and safe food handling practices Maintained high standards of quality control, hygiene, health and safety Screened, interviewed, hired and trained staff for the efficient operation of the restaurant Monitored and assessed employee performance and provided helpful feedback to improve productivity Ensured employees follow company policies and procedures Organized employees’ schedules to ensure appropriate staffing and delegated responsibilities Oversaw stock levels and ordered supplies of all food and beverages, cleaning materials and other restaurant needs while staying within budget limitation Controlled operational costs and identified measures to minimize waste Managed the cash flow and prepared detailed reports on the revenues and expenses at the end of the shift, week and month Planned and developed restaurant marketing strategies Took orders, served food and handled the cashier for payments The Palms Country Club 1410 Laguna Heights Drive, Filinvest City, Alabang, Muntinlupa November 18, 2017 to September 15, 2021 Food Server at The Continental Restaurant Greeted members and escorted them to their seats, handed them menus and presented/explained the dishes, took orders, served food and beverages, settled payments, cleared out and set up tables Handled table reservations and telephone inquiries Operated POS to input customers’ orders and printed receipts Mise-en-place – ensured all cutleries are well polished and table set-ups are complete before operation. Folded table napkins, replenished service stations and cabinets Provided quality service to the members of the club and ensured their satisfaction Food Server at The Palms Deli Handled food and beverage orders for take-out and delivery Assigned in checking the daily inventories of items Handled telephone/Viber inquiries and orders Monitored and restocked pastry displays to ensure product availability and freshness at all times International Airline Services Asia, Inc. 37F Tower II RCBC Plaza, 6819 Ayala Avenue, Makati City, 1226 Philippines Customer Support Service Agent of Air France/KLM Dutch Airlines May 22, 2017 to October 06, 2017 Provided service to members of Air France KLM’s frequent flyer programme, “Flying Blue”, and to Air France/KLM establishments Assisted customers with problems regarding their flights through e-mail and phone calls Booked, re-booked and cancelled flights for customers located in Europe Grand Hotel 286 Grand Ave. Mackinac Island, Michigan USA 49757 Food Server (Internship) May 5, 2016 to October 24, 2016 Restaurant Assistant in the Main Dining Room/ Fine Dining Restaurant Hostess at the Cawthorne’s Village Inn Restaurant Diamond Hotel Roxas Blvd. corner Dr. J. Quintos St., Ermita Manila, 1000 Philippines Immersion Trainee July 8, 2015 to August 11, 2015 Assigned at the Yurakuen Japanese Restaurant and Lobby Lounge Century Park Hotel 599 P. Ocampo St., Malate Manila, 1004 Philippines Immersion Trainee November 5, 2014 to December 9, 2014 Assigned at the Reservations, Housekeeping (Rooms & Public Area) and Laundry Department SPECIAL SKILLS Proficient in Microsoft Applications (Word, Excel and Powerpoint) Knowledgeable in StoreHub System I hereby certify that the above information is true to the best of my knowledge and belief. Angela Mikaela C. Pareja Applicant