Angela Marina Namata

ANGELA MARINA S. NAMATA 249-A Rizal St. Ibabao-Estancia, Mandaue City, Cebu, Philippines Contact No.:- Email:- OBJECTIVE To secure a responsible career opportunity, applying important acquired skills with a growing team to achieve optimum utilization of its resources and maximum profits. CAREER HIGHLIGHTS • • • • • • Graduated as Cum Laude in University of Cebu (Tertiary) More than 6 years of Customer Service experience in both Offline and Online Clients Strong command in English both oral and written form Knowledgeable in Microsoft Office Applications Possess a good decision making, critical thinking, organizing and planning skills. Effectively maintain an orderly workflow according to priorities. EDUCATIONAL BACKGROUND- University of Cebu Lapu-lapu and Mandaue Tertiary • Bachelor of Secondary Education major in English • Cum Laude • Four years as Academic Scholar - Don Gerardo Llamera Ouano Memorial National High School • First Honors Secondary - Ibabao Estancia Elementary School • First Honorable Mention Primary - Mandaue City Central School PROFESSIONAL LICENSE ACQUIRED: License for Professional Teachers License for Financial Advisor (Variable and Traditional) Certificate of Eligibility - CSC (Civil Service Commission) WORK EXPERIENCE Work Order Management Specialist Company: LEXMARK Address: Samar Loop Corner, Panay Road, Cebu Business Park Date: November 2015-present Job Description: • dispatches email to appropriate teams • creates necessary requests • makes sure to keep appropriate teams/customers informed with important job updates • calls service partners and asks/provides needed inputs • provides update for both standard and critical accounts • monitor orders and makes sure no problems met with the order flow using Dynamics D365, SAP ECC, FedEx Helix • conducts meetings with stakeholders to make sure challenges are resolved on a timely manner • provides temporary/permanent fix to order issues encountered daily • initiate/collaborate on projects to improve operational processes -Standardization of ANZ Manual Shipment Requests -ANZ/APC 3-Way Cross Training -Alignment of ANZ Depot Activities Payment to WW Payment Process -Standardization of Not Delivered Process for OSE/Exchange in (ANZ) -Clean-up of AWA SOH TLI Financial Advisor Company: PRULIFE UK (Blue Pearl 4 Branch) Address: Cebu Business Park Date: November 2020-present Job Description: • talks to clients to determine their expenses, income, insurance coverage, financial objectives, risk tolerance, or other information needed to develop a financial plan. • answer client questions about financial plans and strategies and giving financial advice. • advise strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives. • manages and updates client portfolios. Freelance Virtual Assistant/Transcriptionist (Online) Date: October 2016- present Job Description: • assists clients on their respective needs • completes necessary paper works on time with accuracy • transcribes different audio recordings provided by the client • manages social media accounts for various products • strategize business plans and suggest it to client to improve the business Curriculum Developer/Book Writer/English Tutor Company: INNOMATION Address: Centro Fortuna, A.S. Fortuna St, Mandaue City, Cebu Date: April 2014- October 2015 Job Description: • creates books or necessary materials needed for the class • creates interactive activities to be done during camp classes • develops varied activities in line with the curriculum developed • conducts test classes to interested clients • teaches varied learners from Basic English, debate classes to business English ones • conducts meetings to finalize strategic plans to improve business Offline English Tutor (Part time) Company: Gulliver Offshore Outsourcing and Interactive Cebu ESL Incorporated Job Description: • conducts English classes to Japanese students • provides personalized activities/modules catering each student’s needs ESL Book Writer (Part time) Company: DEBATE05 Address: Camella Phase 2, Pajac, Lapu-lapu City Date: February 1- March 1, 2014 Job Description: • decides helpful topics/concepts to be discussed • creates books/modules for Debate classes CHARACTER REFERENCE AVAILABLE UPON REQUEST