Angela K Byas

ANGELA K. BYAS 716 Hibiscus Place| Greenville MS 38701 |- |- SUMMARY Practiced customer service professional with Independent Contractor experience and background in Health IT interested in obtaining a position that will leverage my strong administrative and technical skills, educational background, extensive experience working remotely and resourcefulness to assist others. SKILLS • • • • • Excellent Interpersonal and Phone Skills Heath Information Technology with an emphasis on medical coding and billing o ICD-10, CPT, & Medical Terminology o Medical Insurance/ Claim Entry/Payment Posting o Various Practice Management Software o Records Organization/Management o HIPAA Compliance Strong exposure to Windows Server 2008 / 2012, Win7, Win10, and Microsoft Office. Working understanding of remote connectivity software (Citrix and Cisco VPN), Cisco switches, routers, and TCP / IP networking. Experience with administration, account creation, and Internet email. EXPERIENCE 2018 Order Entry Agent | Independent Contractor Intuitive Solutions, LLC, San Antonio, TX Customer facing role. Handle inbound calls to help fulfill orders for clients and customers. Utilize coding systems or database systems to input and track orders throughout the process. 2018 Data Collector Westat, Rockville, MD Interview persons by telephone, mail, in person, or by other means for completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. 2017 Technical Support Advisor Conduent Commercial Solutions, Florham, NJ Resolve customer issues via phone, email, or chat. Provides customer service/technical support to businesses/consumers by assisting with processes, answering questions, doing research and handling any issues for inbound calls. 2011 Medical Billing Specialist Internship Mid Delta Home Health and Hospice, Belzoni, MS Administrative role, determine the method of payment, managing financial and medical records, transcribe medical reports, CPT/ICD coding, greet new patients, and schedule appointments. EDUCATION 2018 Medical Billing and Coding, Penn Foster Career School, Scranton, PA 2017 Bookkeeping, US Career Institute, Fort Collins, CO 2011 Medical Billing Internship, Mid-Delta Home Health/Hospice, Belzoni, MS 2008 – 2011 Associate of Science – Health Information and Reimbursement Technology, Virginia College, Birmingham, AL