Angela Holloway

Professional Summary

Highly accomplished Office Management Professional with over a decade of success in orchestrating seamless operations, optimizing workflows, and cultivating productive workplace cultures. I’m an experienced Virtual Assistant/Executive Office Manager with strong organizational and communication skills and is dedicated to improving processes to increase business, revenue, and service to customers. I’m self-motivated with expertise in managing schedules and handling administrative tasks, possessing a proven track record of supporting busy professionals.

Experience and Accomplishments

Virtual Assistant (11/2024–Present)

As a freelance Virtual Assistant, I’ve directly focused on high-level Administrative and organizational support. Responsibilities include coordinating daily task schedules to ensure Project deadlines are met consistently, and managing client emails and correspondence to maintain up-to-date communication. Assists in the preparation and organization of virtual conferencing and meetings, and conducts research and gathers necessary data to aid client decision-making processes. Crucially, has played a key role in streamlining workflows, which has resulted in increased efficiency.

Office Manager (06/2015–10/2024)

Nine years as an Office Manager at Rector Logistics highlight extensive experience in executive and administrative support. Provided core administrative assistance for a team of executives, which included assisting with scheduling appointments and managing calendars. Responsible for managing and responding to emails in a timely manner, professionally handling incoming and outgoing calls, and organizing and maintaining files and records. A key aspect of this role was maintaining a high level of confidentiality in handling sensitive information and coordinating complex travel arrangements and accommodation.

Background includes a five-year period as a Licensed Insurance Agent with AFLAC (01/2010–06/2015), where managed a portfolio of clients, developed and implemented creative marketing strategies, and processed policy changes and renewals. Also resolved customer inquiries and complaints and collaborated with underwriters to negotiate favorable terms.

Earlier career, served as a Quality Control Engineer Manager at C and S Plastics (04/2000–01/2010). In this leadership role, managed and oversaw quality control processes in a manufacturing facility, developed and implemented quality control procedures, and conducted inspections and audits to maintain comCompliance with industry standards and regulations. This experience further demonstrates analytical skills and focus on continuous process improvement.

Core Skills and Certifications

Possesses advanced proficiency in Microsoft Office and various virtual communication tools. Key competencies include:

• Administrative/Organizational: Calendar management, email management, file organization, travel coordination, and document preparation.

• Executive Support: Confidential information handling, project management, and attention to detail.

• Process and Operation Responsibilities: Time management, problem-solving, regulatory compliance audits, quality control process oversight, and leading continuous improvement initiatives.

• Interpersonal/Leadership: Communication, customer service, leadership, negotiation, and complaint resolution.

Expertise is formally recognized by several certifications, including the Certified Virtual Assistant (CVA) from the International Virtual Assistants Association (IVAA) and the Virtual Assistant Specialist Certification (VASC) from ExpertRating. Holds an Associate in Business Management from Motlow State Comm

unity College.