Angela Grace Manese

I've been a Customer Service Representative for an Australian internet service provider under a provisioning team. Providing a great customer service experience by assuring that we're able to check if the customer's area is serviceable and coordinating with different departments to check the appointment date for the technician's visit. Documenting every concern and process that we made to customers' accounts. Monitoring and doing follow-ups if needed so that will be able to provide the internet for our customers.

I am also a Human Resource Associate for more than a year. Being in charge of sourcing of candidates through different platforms. Screening resume, entering their data's in a spreadsheet for better contact and calling them to validate their application. Once they passed the screening will invite the applicant for an examination and a face to face interview. If the applicant passed all the necessary exam and interviews will let them complete all the requirements and after that, I will perform an orientation regarding the company and will have them on board.

As I enter the online freelancing I do a lot of research, from watching on YouTube, attending webinars and reading a lot. I know the technicalities of Google Products like the Gmail for e-mail management, Calendars for setting up the day to day agenda of a client, Google Drive for creating and saving documents.

The uses of different social media platforms like Facebook, Instagram, Twitter, and LinkedIn. Setting up Facebook Advertisement and Shopify Store.