Angela Genevieve G. Magpayo

Angela Genevieve G. Magpayo Lot 2 Block 2 Duhat Street Phase 6 Greenwoods Executive Village • Cainta, Rizal • 1900 CELL - • E-MAIL- PROFILE A driven, highly-motivated Marketing graduate with a15-year work experience in varied industries, including online learning & training, sales & marketing, food & beverage and offshore business. Have excellent customer service and interpersonal skills, a valuable team player and an individual contributor. Proficient in Microsoft Office: Word, Excel, PowerPoint, well-developed presentation skills, and versed in social media such as Facebook, Twitter, Instagram and LinkedIn. Experience Project Manager (Bilang Pilipino/InterAksyon - September 4, 2015 to present) Assist the head of Bilang Pilipino : 2016 Elections coverage in developing and maintaining partnership for the elections coverage and other Interaksyon concerns. Help in facilitating the crafting of MOUs/MOAs as necessary, in maintain communication and coordination with and among Bilang Pilipino/Interaksyon stakeholders Assist in developing a sustainable system and protocols for the Bilang Pilipino Command Center/Interaksyon Perform any and all services related to the foregoing. HR Learning Practitioner- Senior Associate (IBM Global Business Services - Jan. 8, 2009 to April 30, 2014) Set up and prepared the virtual environment, materials and test connections for participants of all online/virtual instructor-led classes Trained on boarding, as well as tenured employees basic business skills such as business writing, customer service and problem solving and data management as part of the trainers' pool of the company. Freelance Writer (Mother Tongue Philippines - September, 2008 to November, 2008) Wrote and edited study aids for Korean students in elementary, middle school and high school. Customer Interaction Associate - contractual (Ambergris Solutions Inc. - February, 2005 to June, 2005) Recalled defective power cords from Xbox clients in the United States and Asia-Pacific, specifically Australia and New Zealand. Part-time Barista (Starbucks Coffee Philippines - April, 2004 to October, 2004) Prepared coffee and non-coffee based beverages for customers Interacted with customers during coffee tastings and the like. Customer Service Representative (Customer Contact Center - June, 2001 to January, 2004) Assisted American Express customers on how to use the pay-by-phone method in making payments on their credit card bills. Pacified irate customers who would like to talk to supervisors and attend to their concerns KEY ACHIEVEMENTS Recognized as an IBM Top Talent from 2010 to 2012 after getting a personal business commitment (PBC) of 2+. Given a special award by IBM's global vice-president for HR during the Ondoy onslaught. Spearheaded the partnership between Solar Entertainment and Brother International Corporation Philippines for the sponsorship of Project Runway Philippines franchise. Consistent top performer for the pay by phone service of American Express for Customer Contact Center (C-cubed) based on quality assurance and customer service. Education Bachelor of Science in Commerce, Majored in Marketing Management College of the Holy Spirit, Manila, Philippines – 2002 Cumulative major GPA: 2-2.5