ANGELA
GOMEZ-FOURNIER
CUSTOMER SUPPORT MANAGER
Angela Gomez-Fournier
45A P. Faustino St,
Punturin Valenzuela City 1447
--angela.g.fournier
ABOUT ME
Quality
management
system
professional with 13 years of work
experience in different fields such
as quality management and
customer service
Able to work independently,
interact with a wide range of
customers and technical issues,
maintain customer relationships
and outstanding customer service.
SKILLS
Quality Management System, ISO
9001
Customer Support
Fluent in speaking and writing in
English and Filipino
EXPERIENCE SUMMARY
Customer Support Manager
Masters Essay
Jan 2019 – Jan 2021 | 2 yrs
Homebased, PH
Quality Development Consultant
Prople BPO Inc.
Jan 2018 – Nov 2018 | 10 mos
Mandaluyong, PH
Quality Assurance / HSE Manager
Ethos Energy Component Repair
Oct 2015 – Nov 2018 | 3 yrs 1 mo
Connecticut, USA
Design Engineer
Fluor Daniel Inc., Philippines
May 2011 – Jul 2014 | 3 yrs 2 mos
Muntinlupa City, PH
Technical Support Engineer
Emerson Electric Asia Ltd
Apr 2007 – Apr 2011 | 4 yrs
Makati, PH
NGS & CERTIFICATIONS
EDUCATION & TRAININGS
ISO 9001 Lead Auditor Training
November 2015, Connecticut, USA
Tools and Softwares
Chemical Engineering Licensure Examination
MS Office (Word, Excel, Outlook,
PowerPoint)
April 2006 , Manila, PH
Gmail, Google sheets, Google
Docs, Google Drive
Mapua Institute of Technology -)
Intramuros Manila, PH
Bachelor of Science in Chemical Engineering
DETAILEDJOB EXPERIENCE
Customer Support Manager (Jan 2019 to Jan 2021)
Masters Essay (Homebased, PH)
Responded to sales inquiries from the customer through email
Processed orders and proposals
Managed daily sales activities using MS excel, outlook, Google drive and Skype
Quality Development Consultant (Jan 2018 to Nov 2018)
Prople BPO Inc. (Mandaluyong, PH)
Managed the company's Quality System in preparation for the ISO certification and
System and Organization Control (SOC) compliance.
Developed a quality program to enhance the documentation of the company.
Quality / HSE Manager (Oct 2015 to Nov 2018)
Ethos Energy Component Repair, LLC (Connecticut, USA)
ISO 9001:2015 Lead auditor
Facilitated and led the development, maintenance and implementation of the facility
quality plan, customer / internal audit, quality manual and standard operating
procedures.
Analyzed quality key performance indicators and EHS metrics and reports.
Reviewed safety incidents or environmental deviations regularly using root cause analysis.
Led the management of key environmental programs including air quality, hazardous
waste, wastewater discharge, storm water pollution prevention plan, etc.
Conducted HS&E related training and new hire safety orientation.
Ensured compliance with OSHA, State and Federal Environmental regulation.
Served as emergency response coordinator.
Provided environmental/safety guidance for projects involving expansion/modification of
existing operations.
Design Engineer (May 2011 to Jul 2014)
Fluor Daniel Inc. Philippines (Muntinlupa City, PH)
Performed calculations and equipment specifications of instruments such as valves,
analyzers and sensors.
Reviewed technical data sheets, manuals, drawings, and vendor equipment
documentations.
Participated in people development through mentoring and development of training
material.
Worked with Smart Plant Instrumentation tools for wiring, piping and instrumentation
diagram.
Technical Support Engineer (Apr 2007 to Apr 2011)
Emerson Electric Asia Ltd. (Makati City, PH)
Led a group of engineers and ensured that all the deliverables will be on schedule.
Provided technical training (pH, conductivity and turbidity instruments) for the new
employees.
Provided technical support on Rosemount's instruments via phone and email.
Generated quotation qualifications which included product selection, sizing and pricing,
and hazardous area classification.
