Angela Ene Ogboji

ANGELA ENE OGBOJI Ondo State, Nigeria- –-PROFESSIONAL SUMMARY A dedicated Executive Assistant with over 12 years of demonstrated expertise in Administrative support, Customer Relationship Management and Project Management. I have experience in providing comprehensive administrative support to executives and teams and have honed my skills in managing calendars, emails, and travel arrangements, as well as handling customer inquiries and coordinating projects. I am excellent at optimizing workflows and delivering high-quality work in fast-paced environments, with a strong ability to multitask and prioritize effectively. I am proficient in the use of Google Workspace, Microsoft office, Slack, Microsoft Teams and other Project Management tools. I am committed to helping clients achieve their goals by providing reliable and efficient virtual support. SKILLS       Customer Relationship Management Project Management Technical Proficiency Administration Time Management Team Collaboration       Calendar Management. Coordinating/overseeing projects Troubleshooting issues. Communication and Organization Emotional Intelligence Problem solving and Adaptability WORK HISTORY 03/2017 – Present Executive Assistant Pangels Development Foundation     11/2022 - 7/2024 Providing support for both Executive and teams in coordinating meetings, managing calendars and document preparation Coordinating and overseeing projects from initiation to completion, budgeting and resource allocation to ensure timely delivery Proficient in managing client interaction to ensure satisfaction and client retention Identifying issues, analyzing root cause and proffering solutions Program Coordinator UNICEF Sponsored Project    Leading the coordination and implementation of the Electronic Civil and Vital Statistics Project (eCRVS), sponsored by UNICEF in Idanre and Ondo West Local Government Areas Manage the entire recruitment cycle, from job posting and sourcing candidates to interviewing and onboarding of staff. Coordinate training sessions and capacity-building workshops for staff on the utilization of electronic systems for civil registration and vital    11/2020 - 02/2022 statistics, facilitating the successful transition from manual to digital process Overseeing the deployment and maintenance of electronic registration systems across target areas, liaising with technical teams to address issues and optimize system performance for reliable data capture Implementing monitoring and evaluation mechanisms to track project progress, identify challenges, and assess the impact of intervention on birth registration process Fostering partnerships with community leaders, healthcare providers, and the National Orientation Agency to promote awareness of civil registration rights and encourage participation in the registration process, particularly in the hard-to-reach areas. Project Administrators National Population Commission    10/2006 - 12/2010 Collaborating with stakeholders to define project scope, objectives, and deliverables. Expertise in risk management and mitigation strategies, identifying potential obstacles and implementing proactive measures to minimize disruptions and ensure project continuity. Proven track record in fostering strong relationships with the government agency and community stakeholders to facilitate collaboration and resource mobilization for the EAD initiatives Meno Enterprise Limited Customer Service Manager     Directed a team of customer service representatives to ensure exceptional service delivery and performance resulting in increase in weekly sales from 1000 to 3000 customers per week Developed strong relationship with customers by timely resolving issues leading to customer satisfaction and retention by 23% Solicited customer feedback through feedback boxes to enhance customer experience and drive customer retention. Collaborated with teams to identify opportunities for service improvement resulting in 12% reduction in customer complaints. EDUCATION 2012 Master of Arts: International Relations and Strategic Studies Benue State University 2004 Bachelor of Arts: History Benue State University TRAINING AND CERTIFICATIONS April, 2024 On-Demand IT Skills –  May, 2024 Technical Support Fundamentals  July, 2024, Digital Witch IT Support Coursera System Administration and IT Infrastructure Services  Coursera