Angela Christi
A. Reyes
SKILLS & KEY COMPETENCIES
Microsoft Office: Excel, Word, Powerpoint
and Outlook
Google Drive: GMail, Google Docs, Google
Sheets and Google Slides
Canva
70 WPM Typing Speed with 99% Average
Accuracy
Process Improvement
Customer Satisfaction Improvement
Leadership Development
Reporting
Problem Solving
Analytical Thinking
Multi-tasking
Adaptability
Work Ethics, Integrity and Loyalty
WORKSHOPS AND SEMINARS
ATTENDED
7 Habits of Highly Effective People
The Fish Philosophy
Delivering on the Customer Experience
Leadership Development for Excellence
Training
Conducting Effective Pre-Shift Meetings
Interviewing Skills Workshop
Problem Solving Skills Training
Building an Effective Team
MS Excel Training
MS Outlook Training
Conflict Management Workshop
Roles of Effective Facilitators
Business Correspondence Workshop
Performance Management & Coaching
Essentials
CONTACT ME!
-
https://join.skype.com/invite/wgdIvno2PiHI-www.linkedin.com/in/angelachristireyes
https://www.facebook.com/people/AngelAmunategui-Reyes/-/
I am passionate about integrity and providing excellent service. I am highly
self-motivated, a quick study, I seek learning/feedback and have a passion to
excel. I have a positive and optimistic disposition and have strong problemsolving and multi-tasking skills. I always strive for constant improvement
and to add value in whatever I do or wherever I go. I strongly believe that
one should always try to be the best that they can be and that you create
yourself in this life based on the actions that you take.
MY CAREER BACKGROUND
Alorica
(2004 - 2021)
Operations Manager (Barclays and T-Mobile),-
Manage day-to-day operations for the program and
improve current processes. Collaborate with
support groups such as Training, Quality, Human
Resources, Workforce Management and
Recruitment to ensure all client and company goals
and requirements are met
Devise and implement strategies and projects to
drive site performance for key metrics
Safeguard and improve revenue and productivity of
the program
Communicate with client performance reviews and
any inquiries, updates, activities or projects
Attend to new hire screening and onboarding and
improve employee retention for the program
Supervise, manage and develop Team Managers
Other positions handled:
Training & Quality Manager (T-Mobile Financial Care),-
Quality Supervisor (T-Mobile Financial Care),-
Quality Coach (GE Outsourcing),-
Quality Associate (ATT/ Excell Directory Assistance),-
Agent (ATT/ Excell Directory Assistance),-
CHARACTER REFERENCES
Michelle Villanueva-
Senior Operations Manager – Barclays – Alorica
Karen Aguirre-
Senior Operations Manager – T-Mobile – Alorica
John Paleracio-
Operations Manager – Barclays – Alorica
