Angela Camille Cesa

Angela Camille Cesa VIRTUAL ASSISTANT SCHOOLS ATTENDED BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATIO MAJOR IN OPERATIONAL MANAGEMNET Occidental Mindoro State College | June 2014 - 2017 EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. I also do promoting on a social media platforms. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. I also do vlogging on my facebook account CONTACT ME AT: -- angela camille https://angelacamillecesa.my.c anva.site/ Knowledge in office works and procedures. Have studied Business Operational Management. Operations management is the practice of planning, organizing, and supervising business operations to achieve the highest net operating profit. It's important in all industries, and involves balancing cost with revenue. WORK EXPERIENCED SALES EXECUTIVE - REAL STATE South of China Land | April 2017 - September 2017 Setting sales goals and developing sales strategies. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings. WORK EXPERIENCED SALESLADY/CASHIER Cresent Hardware | October 2019 - February 2020 Greets and interacts with customers. Consults with customers to understand their needs and preferences related to merchandise. Assists customers with purchase decisions. Collects payment using the store point of sale system. Processes returns and exchanges. WORK EXPERIENCED ASSOCIATE OPERATIONS - CALL CENTER WNS Global Services | February 2022 December 2022 Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Complete call logs. Research required information using available resources. Answering and handling inbound calls Validating the caller Validating the member information before proceeding with the concern. Handling the pre-authorization process Providing details, appointment, insurance details and covered. WORK EXPERIENCED MARKETING AGENT - BANK & FINANCE Legazpi Savings Bank | August 2024 up to Present Date Handling the account of “Loan for teachers” Making a call to our previous clients with at least a year of loan with us Document all call information according to standard operating procedures. Enter new clients information into the system. Complete call logs. Posting on social media like facebook about our service and telemarketing Doing the field on a different school here in my area Answering and handling inbound calls Providing details, loan amortization, especially the computation of the preferred loan amount of the teacher/clients WORK EXPERIENCED SOCIAL MEDIA SPECIALIST - COMMERCIAL SHOOTING MeddGen Solution | October 2024 December 2024 Manage social media accounts for brands and blogs as well as email management. Doing the scripts for the commercial and also directing the shoot for our products Entered information from handwritten forms into a spreadsheet Proficient computer skills including uploading completed copy to the website, invoice and collected accounts receivable. (utilizing MS Office (Full), Google Docs, Google Document, Google Spreadsheet,) Capcut pro: Editing the shoot for a commercial Work independently meeting quick turn-around times and deadlines. Creating, distributing and promoting, e-marketing services to a target market over the Internet or through digital tools. Handle different kinds of administrative tasks. Social media: Creating/Posting content to Instagram and Facebook, LinkedIn platforms Microsoft office 365: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Email and Calendar Management WORK EXPERIENCED FREELANCE IN CONTENT CREATION Gathering clips, compiling different clips from other resources, to make it as one interesting video Doing the script for a commercial to make it an eye catching as a ads on a different social media platforms. Doing the editing on a specialized app like capcut pro Capcut Pro: Editing clips, applying effects, transitions and dynamics, applying non-copyrighted sounds to make it cool, texts with templates. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA & CAPCUT PRO: Acquired skills in graphic and video design using Canva & Capcut Pro, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. MY CERTIFICATE