Angela Belleza

I have more than 2 years of experience working in telemarketing, sales, customer service, and appointment setting, particularly in the home services industry. In my previous roles, I handled both inbound and outbound calls, where I engaged with customers, responded to inquiries, and promoted services. A key part of my role was appointment setting, where I qualified leads, scheduled service appointments, confirmed bookings, and followed up with clients to ensure a smooth and organized process.

I also managed customer interactions through email, assisted with payments and warranties, and maintained accurate records of customer information. My experience required strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. I developed confidence in building rapport quickly with customers, understanding their needs, and guiding conversations toward a positive outcome.

In addition, my background in sales helped me become comfortable handling objections and working toward targets. I always aim to provide a professional and friendly experience while ensuring efficiency and accuracy in scheduling and customer support.

I would describe my spoken English as conversational to professional, and I’m confident in communicating clearly with clients over the phone and through written communication. I am also willing to provide a reference from my previous employer if needed.

Overall, my combined experience in customer service, telemarketing, and appointment setting has prepared me well to contribute effectively, deliver quality results, and support business growth.