Angela Adriano

Angela Baldivino Adriano Metro Manila, Philippines Phone: - | Email:- PROFILE  Highly organized and dependable, with a proven ability to manage multiple tasks efficiently on a daily basis Strong time management skills, ensuring deadlines are met with quality results Energetic and proactive, with a constant drive to learn new skills and grow professionally Experienced in working effectively both independently and as part of a team Enthusiastic about applying acquired skills to new challenges and contributing to diverse field     SKILLS       Problem Solving Critical Thinking Adaptability Communication Creativity Attention to detail       Teamwork Computer Software Proficiency Data Analysis Leadership People Management Time Management EXPERIENCE Amazon Operations Services Philippines INC Senior Seller Support Associate January 2024 – February 2025  Manage and oversee Selling Partner accounts, providing exceptional customer service across voice and non-voice channels to resolve issues and ensure high customer satisfaction  Proactively identify Selling Partner needs and deliver tailored solutions to address concerns and optimize account performance NCC Virtual Assistant May 2023 – January 2024  Respond to customer inquiries via email and phone, ensuring prompt and professional communication  Schedule appointments and manage calendars to accommodate customer needs efficiently  Process customer orders accurately and in a timely manner, ensuring a smooth transaction experience TaskUs Merchant Support October 2022 – January 2024  Manage and maintain merchant accounts, ensuring accurate and up-to-date account information  Provide exceptional support to merchants by offering helpful information, answering inquiries, and assisting with account modifications and updates Concentrix Customer Service Representative February 2022 – October 2022  Efficiently process customer financial transactions, ensuring accuracy and compliance with bank policies  Provide comprehensive information on relevant banking products and services to assist customers in making informed financial decisions Afni Order Support Representative July 2019 - February 2022  Actively listen to customer concerns, provide accurate answers to inquiries, and offer detailed information about the company’s products and services  Assist customers in acquiring services or direct them to specialized technical experts for support with telecommunication-related issues or problems  Ensure timely and effective resolution of customer inquiries, maintaining a high level of satisfaction InspiroRelia Ad hoc Learning Specialist February 2019 – June 2019  Equip employees with the necessary skills and knowledge to excel in their roles, contributing to both personal growth and the company’s success  Provide administrative support, ensuring efficient office operations and smooth workflow across teams InspiroRelia Ad hoc Quality Assurance Specialist December 2016 – June 2017  Analyze customer feedback to identify trends and assess customer demands, ensuring products and services meet or exceed expectations  Optimize resource utilization in production processes, implementing strategies to reduce waste and improve efficiency while maintaining quality standards  Attend calibration sessions with clients to gather new data, assess performance, and propose alternatives for continuous improvement of the team’s site InspiroRelia Customer Service Representative September 2016 – July 2019  Manage and update customer accounts, ensuring accurate and up-to-date account information is consistently maintained  Provide exceptional customer support by addressing inquiries, offering helpful information, and resolving complaints in a timely and professional manner EDUCATION   STI College – Quezon Avenue (Bachelor of Science in Information Technology) 2018 – 2019 Technological University of the Philippines (Bachelor of Science in Electronics Communication Engineering) 2013 – 2015 CERTIFICATION Shopify: Your Essential Guide to E-commerce Success