ANGEL ROSE
RIVERA
CUSTOMER SERVICE SPECIALIST
PROFILE
Bilingual, dedicated professional having
a customer service experience for five
years. Fueled by my passion to provide
excellent customer satisfaction.
EDUCATION
CONTACT--
Quezon City, Philippines
WORK EXPERIENCE
NEW ERA UNIVERSITY • 2013
Bachelor of Arts, Mass Communication
CAPITOL INSTITUTE • 2009
HSBC • 2017-PRESENT
Operations Associate
Secondary Education
Telephone Banking / Internet Banking / Security Reset
PLACIDO DEL MUNDO • 2005
ELEMENTARY SCHOOL
Duties and Responsibilities
Primary Education
Promptly respond to customers inquiries
thru telephone.
Develop highly emphatic customer
INTERNET SPEED
TEST RESULT
www.fast.com
relationships and delivering exceptional
customer service.
Protect customer's account by detecting
fraud at an early stage.
Identify customer's loan, credit card and
mortgage needs.
Resolve internet banking or mobile banking
issues of the customer.
Process internal and external account
payments.
Adhere to bank's policy and security
procedures.
TELETECH INC • SEPT. 2014 - FEB.2017
Provisioning Coordinator
Chorus • New Zealand
Duties and Responsibilities
SKILLS
Identifying and analyzing customer's home
location for a fiber or copper internet
connection.
Customer Support
Determining service issue by understanding
Email Handling
and analyzing the cause.
Data Entry
Accepting and rejecting service connection
requests with efficiency.
Administrative work
Excelled daily internet connection
Fraud Analysis
application quota.
Web and Social skills
STARTEK INC • APRIL 2013 - MAY 2014
Customer Service Representative
T-Mobile • USA
APPS & TOOLS
Duties and Responsibilities
Answer telephone calls regarding existing
accounts.
Respond to questions and concern about
Microsoft Office
Yahoo Mail
the service and referring to the appropriate
Adobe Photoshop
department.
Social Media
Counsel customers on options for service
Canva
and coverage.
Cross-trained and provided back-up to
other company's line of business when
needed.
Google Apps
Lightroom
