Angel Ramos

R SUMMARY Angel Ramos--m Charlotte, NC 28262 Bilingual (English/Spanish) and Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLS Quality Assurance Order Verification Package scanning Dispatch Communication Positive Attitude Dependable and reliable English & Spanish Fluency Customer Service Exceptional written and verbal communication skills Problem-Solving Safe Driving Record Database Management Client Relationship Management Excellent sense of direction Teamwork and Collaboration Punctual and Reliable Attention to Detail Basic accounting Payment Processing Anticipating guest needs Able to stand 10 hours Engaging personality Excellent judgment Cash and credit transactions Team training and development Salesmanship Cash Register Operation Organizational ability Outgoing Personality Sales expertise Outstanding customer service EXPERIENCE Delivery Driver Charlotte, NC Amazon/ Feb 2023 to Current Ensured accurate completion of all paperwork associated with deliveries. Maintained accurate records of goods delivered and collected payments as required. Adhered to all applicable traffic laws while driving delivery vehicle. Provided excellent customer service by answering inquiries about products or services being delivered. Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle. Managed inventory levels during deliveries by verifying load counts against shipping manifests. Bartender Charlotte, NC Bocao Sushi/ Nov 2019 to Feb 2024 Greeted customers and provided excellent customer service. Processed payments accurately and efficiently with POS system. Resolved customer complaints in a professional manner. Performed opening and closing duties including restocking supplies. Attended regular training sessions to stay updated on new products or trends. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Developed good working relationships with fellow employees through effective communication. Participated in weekly team meetings to discuss goals and objectives set by management. EDUCATION AND TRAINING High School Diploma Cristo Rey Jun 2012 Venezuela LANGUAGES Spanish: English: Native/ Bilingual Full Professional