Angel Nicole Carpenter

Angel Carpenter Carrollton, TX 75010- Experienced customer service professional in search of a position that allows for the application of excellent retention, communication and organizational skills when providing customers with a high level of support. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Contact Tracer DataStaff, Inc. July 2020 to January 2021 • Call close contacts to Covid 19 cases to document symptoms and advise them to self quarantine for 14 days. • Document details including race and gender. • Comfort contact in times of distress. • Correctly authenticate contacts before delivering information related to health. (HIPAA) • Remote call center Dispatcher Adecco October 2019 to January 2020 • Assist in monitoring and dispatching orders when the primary is overwhelmed. • Ensure all service orders are routed to correct destination. • Ability to dispatch order with minimal errors. • Get on boards and POD information from drivers/agents. • As the on boards are received, any delays place notes into online systems ASAP and call the call center right away. • Quickly and pleasantly answer inbound calls. • Enter orders. • Update Air bill information, Proof of Deliveries, Expenses, and scheduling. • Meet dispatch productivity and quality standards • Call center Security Dispatcher Andy Frain Services June 2017 to April 2019 • Schedules work crews to certain destinations according to customer requests. • Their duties include maintain records, handling communications with various areas, monitoring staff and equipment location, and information personnel about traffic issues Team Member State Farm November 2017 to May 2018 • Sold insurance to the local region • Updated customer information • Ensured customer satisfaction Customer Service Manager Walmart June 2016 to January 2017 * Implemented and monitored programs to maximize customer satisfaction. * Improved service quality and increased sales by developing a strong knowledge of company's products and services. * Addressed negative customer feedback immediately. * Resolved customer questions, issues and complaints Education High School Diploma Jim Hill High School - Jackson, MS August 2012 to May 2016 Skills • Inside Sales • Cold Calling • Account Management • Insurance Sales • CRM Software • Salesforce • Telemarketing • Negotiation • Pest Control • Customer Relationship Management • Supervising Experience (2 years) • Cashiering • Operating systems • AWS • Quality assurance • AP style • Public relations Assessments Work Style: Conscientiousness — Expert April 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Expert Customer Service — Highly Proficient February 2020 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient Customer Focus & Orientation — Highly Proficient February 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient May 2019 Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient Call Center Customer Service — Expert March 2020 Applying customer service skills in a call center setting. Full results: Expert Scheduling — Highly Proficient March 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient Verbal Communication — Highly Proficient February 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient Work Style: Conscientiousness — Highly Proficient March 2020 Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient Attention to Detail — Highly Proficient June 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient Customer service — Highly Proficient January 2021 Identifying and resolving common customer issues Full results: Highly Proficient Scheduling — Highly Proficient January 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient Call center customer service — Expert January 2021 Applying customer service skills in a call center setting Full results: Expert Call center customer service — Expert January 2021 Applying customer service skills in a call center setting Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.