Angel May Pineda

Sr. Sales Associate for almost four years in a third-party travel account in a call center. I handled inbound calls with sales targets for booking hotels and car rentals worldwide. Freelancer since year 2019 as a cold caller, appointment setter, executive assistant, virtual assistant and a telemarker. Being friendly, energetic, jolly, honest, and a good listener is one of my specialties to people over the phone and also in person and I always make sure that the job is well done before the end of the day.

Cold caller and Appointment Setter/ CDA Insurance Company

• Calling people that have an insurance policy that about to expire and enroll them to the best one that suits to their needs and budget.
• Schedule a phone call for Spanish leads to Spanish agent.
• Schedule a phone call to our insurance agents if the lead is needing an insurance agent to talk and if they have more questions about their record.
• We used DFY and put their details like phone, name and date of birth.
• Update sales monitoring and daily monitoring everyday.
• Received calls from people that is calling back.
• We used Ready Mode Dialer to receive and call leads.
• We use WhatsApp for the client and team communication and updates.

Executive Asst. - VA / XE Inspection Geotechnical and Consulting Company

July 2022- January 2023

• Calling the leads and clients using the Grasshopper dialer.
• Send emails with attached rate sheet for pricing, Certificates, Flyer, Permit to Practice and Certificate of qualification.
• Edit rate sheet using client's adobe acrobat.
• Set a meet and greet for the Account Executive and the field technician for clients that would like to meet up for upcoming projects and also pricing.
• Receiving calls from our clients offices for inquiries or anything related to our services.
• We use WhatsApp for client and team communication.

Appointment Setter/ Civalgo Construction Software

July 2021- July 2022

• Calling 100 leads per day
• Calling leads in Canada using Outreach and Dialpad.
• Schedule booked appointments to Calendly for the Executive and CEO.
• We use WhatsApp for client and team communication.

Appointment Setter and VT Leader/ VT Member Consulting Agency

July 2021 - July 2022

• Train new hired applicants
• Huddle with the owner every Tuesday for updates etc.
• Handles CEO's clients if the client have needs, updates and set up the newly hired cold callers.
• An appointment setter also to one of our CEO's client.
• We use WhatsApp for the whole team and applicants for communication.

Appointment Setter | FitPro Syndicate January 2021 - August 2021

• Outbound calls. 
• Calling 250 leads per day on the dialpad that the owner provided. 
• Sending messages to leads that signed up for a gym membership.
• Following up old list of members to set an appointment for the sales gym coaches to call them about what they signed up for.
• We handle Gyms like all the Legion Transformation location, PTC, VIP, IG3 and American Weight Loss.
• We use Go High Level as CRM.

Telemarketer/ Cold Caller | HOSPICE ALLIANCE NETWORK

May 2020 - January 2021

• Calling the list of leads using google spread sheet of the client.
• Offer services to hospitals, clinics and offices and how we can be one of their vendor and provide registered nurses and staffs when they are in need of it.
• Sending emails and fax.
• Scheduling phone calls and meetings for the CEO. 
• We use Grasshopper for inbound and outbound calls.

Sr. Sales Associate | Reservations.com WNS Global

February 2017 - September 2020

• Inbound calls.
• Booking hotels and car rentals all around the world.
• Doing the whole process of the booking over the phone.
• Getting the details from customer for hotel bookings and car rentals using different payment cards (debit or credit card) and provide confirmation number of the booking and receipt after. 
• We use Avaya dialer phone for inbound and outbound calls.

Appointment Setter/ Bisanz Insurance Agency.

July 2021- August 2021

• Outbound calls.
• Recruiting.
• Reaching leads to register for a Zoom Webinar for the client.
• Follow the script that the client provided. 
• Assist the customers over the phone until they finish the whole process.
• Sending the client the end of day report and update reports before logging out.
• We use Skype for client and team communication.