Angel May Pineda

Versatile professional with 6+ years of experience in customer service, appointment setting, and sales support across construction, fitness, healthcare, insurance, and travel industries. Skilled in high-volume calling, client relationship management, and virtual assistance, with proven ability to adapt quickly and deliver results. Proficient in multiple CRM and communication tools. 

Experience Virtual Assistant / Customer Service – New Image Building Services | Feb 2023 – Present

Handled employee inquiries, absenteeism, and emergencies with accurate reporting.

Managed client communications, reporting, and administrative tasks.

Tools: DialPad, Verizon, CoStar, Outlook, Excel, WhatsApp.

Appointment Setter & Cold Caller – CDA, Civalgo, FitPro Syndicate, Hospice Alliance Network | 2021 – 2023

• Made 100–250+ outbound calls daily for construction, fitness, insurance, and healthcare clients.

• Scheduled demos, policy renewals, and vendor meetings to drive client engagement.

• Managed follow-ups via calls, texts, and emails to improve conversions.

• Tools: GoHighLevel, DFY CRM, Outreach, DialPad, Grasshopper, Google Workspace.

Executive & Team Support – XE Inspection Inc. / Virtual Team Members | 2021 – 2022

• Scheduled client demos, handled inbound service calls, and sent proposals.

• Trained and onboarded new hires, ensuring smooth integration and performance.

• Supported account management through follow-ups and task coordination.

Sr. Travel Sales Associate – WNS / Reservations.com | 2017 – 2020

• Assisted global clients with hotel and car rental bookings.

• Managed full booking process, including payments and confirmations.

• Consistently achieved sales goals and high customer satisfaction.

Skills

• Appointment Setting & Lead Generation

• Customer Service & Call Handling

• B2B Sales & Upselling

• Virtual Assistance & Email Management

• Microsoft Excel & Google Workspace

• Leadership & Training

• CRM Tools (GoHighLevel, DFY CRM, Outreach, DialPad, CoStar, etc.)