Angel Mae V. Lagunay

My name is Angel Mae Lagunay, a 24-year-old professional with over two years of experience in the Business Process Outsourcing (BPO) industry and two months of hands-on experience as an Administrative Virtual Assistant. Throughout my career, I have developed a strong foundation in customer service, communication, problem-solving, and organizational support, which I now leverage to deliver excellent results as a virtual assistant.

During my two years in the BPO industry, I gained extensive experience in handling customer inquiries, resolving concerns, and providing high-quality support in fast-paced and demanding environments. This background sharpened my ability to multitask, remain calm under pressure, and maintain professionalism while ensuring customer satisfaction. These skills also helped me build resilience, attention to detail, and strong time management—qualities that are essential in the virtual assistant role.

Transitioning into administrative virtual assistance, I expanded my expertise to include email and calendar management, data entry, scheduling appointments, research, and document preparation. I have also provided support with file organization, basic social media scheduling, and other administrative tasks that help businesses streamline their daily operations. My short but valuable experience in this field has allowed me to adapt quickly, learn new tools efficiently, and align my work with client expectations.

As a professional, I am proactive, resourceful, and committed to continuous improvement. I take pride in my ability to adapt to different client needs, maintain confidentiality, and provide reliable support that enables business owners and teams to focus on their core priorities. My combined background in BPO and administrative support positions me as a well-rounded virtual assistant capable of balancing customer-facing tasks with backend administrative responsibilities.

Moving forward, I am eager to contribute my skills, professionalism, and dedication to helping businesses succeed. I believe that with my strong work ethic, communication skills, and genuine commitment to delivering results, I can add value to any team or client I work with.