EXPERIENCES
SELER SUPPORT ASSOCIATE
CONCENTRIX | AMAZON
April 2021 - Present
• Provides efficient and exceptional service to Amazon Sellers and
Merchants including the appropriate escalation of Sellers' issues
while demonstrating end to end ownership to every seller
interaction.
TECHNICAL/CUSTOMER SUPPORT REPRESENTATIVE
ANGEL
LYKA D.
CALUB
AMAZON SELLER VA
PROFILE
I am an Amazon Specialist/Amazon
Seller Virtual Assistant with an
amiable disposition and strong
experience in customer service and
relevant management skills searching
VXI GLOBAL SOLUTIONS INC. | COMCAST/XFINITY
January 2019 - February 2020
• Interact with customers, ensuring excellent service and
experiences
through
step-by-step
solutions
following
troubleshooting procedures.
• Met performance targets by guiding calls with excellent
communication skills and decisive approach.
• Boosted revenue by upselling and cross-selling value-added
products and services to callers.
• Protected confidential customer information with consistent use
of established security protocols.
STUDENT ASSISTANT
UNIVERSITY OF THE EAST
June 2016 - October 2018
• Assist students and staff with daily, routine library operations.
Duties may include library searches, general office work, data entry,
assisting patrons, book repairs, and maintaining statistics. Good
manual dexterity necessary for specified tasks. Perform complex
library tasks with minimal supervision.
EDUCATION & TRAINING
AMAZON SELLER VA MASTERCLASS
AMAZONATIONPH | JUNE 2021
SOCIAL MEDIA MANAGEMENT101
COURSEBELT | NOVEMBER 2020
BSBA FINANCIAL MANAGEMENT
UNIVERSITY OF THE EAST | JUNE 2014 - DECEMBER 2018
for Amazon Sellers to help in starting
or scaling up their business where I
can apply my knowledge and skills for
continuous improvement.
CONTACT
--www.angellyka.strikingly.com
SKILLS
Customer Service
Computer Literacy
Typing Skills
Product and Niche Research
Microsoft Office
Social Media Management
Photo Editing
Calendar Management
Video Editing
Sales/Marketing
