Angel Figueras

ANGEL P. FIGUERAS - ·-· 181 Block 6 Mangga St. West Rembo Makati, Philippines VIRTUAL ASSISTANT Dynamic and highly organized Virtual Assistant with over 2 years of experience in providing exceptional administrative support to clients across various industries. Proficient in managing calendars, coordinating meetings, handling communications, and performing a wide range of tasks to ensure smooth and efficient operations. Demonstrates excellent time management, problem-solving skills, and the ability to work independently while maintaining a high level of confidentiality and professionalism STRENGTHS AND EXPERTISE Administrative Support Data Entry and Management Customer Service Calendar Management Research and Information Gathering Confidentiality and Email and Communication Handling Client Relationship Management Discretion Time Management PROFESSIONAL EXPERIENCE OSM People Virtual Assistant key Responsibilities: Manage and organize calendars Schedule meetings and coordinate appointments Handle email correspondence and prioritize messages Prepare and edit documents, presentations, and reports Assist with customer inquiries Provide exceptional customer support Handle client communications professionally Assist in planning and execution of projects Ensure deadlines are met Track project progress and provide updates Maintain and update databases Ensure data accuracy and confidentiality Perform data entry and manage spreadsheets Conduct research on various topics Compile and present findings Stay updated with industry trends Assist with social media management Create and schedule content Support email marketing campaigns and newsletters Prepare and process invoices, payments, and reimbursements Handle miscellaneous tasks as assigned 03/2022 to 06/2024 TSM Dry Shipping Phils. Inc. 03/2022 to 09/2023 Recruitment Assistant Key Responsibilities: Performing clerical tasks for recruitment and screening processes Assisting new crew applicants upon arrival Administering CES exams for new crew, Predictive Index Surveys for Sr. Officers Conducting initial applicant interviews Referring new crew to Assessors for assessment Verifying and uploading documents to COMPAS Ensuring applicant qualifications meet company standards Maintaining personnel data Contacting applicants in recruitment database Verifying completion of recruitment documentation. Assisted recruitment managers with candidate sourcing and outreach, drafting compelling emails to attract ideal candidates. Processed and managed all activities regarding background checks on candidates. Pacifictown Property Ventures Inc. Billing and Collections Officer 06/2021 to 03/2022 Key Responsibilities: Generate and send accurate invoices. Verify billing data and resolve discrepancies. Monitor and follow up on overdue accounts. Negotiate payment plans as needed. Maintain billing and collections records. Prepare reports on account statuses and collections. Address inquiries and disputes. Educate customers on payment terms. Ensure activities comply with policies and regulations. Work with sales, customer service, and finance teams to resolve issues and reconcile accounts. Met demands of busy collections group by performing high volume of daily calls. New Creation Manufacturing Co. Inc. 12/2012 to 08/2015 Quality Control Line leader Established maintenance plans and oversaw repair work to maintain productivity. Communicated product and machine failure details to address and resolve root causes. Managed quality control and maintained high customer satisfaction. Used bolts, screws and speed clips to assemble parts based on job requirements. Interpreted manuals and manufacturer instructions to assemble, install and troubleshoot devices. Set up equipment to test and verify functionality and performance. Completed logs and job reports for service calls at the end of shift to preserve accurate information. Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance. Trained and coached junior team members to maximize knowledge and competencies and increase performance. Worked effectively and efficiently on complex, detailed manufacturing documentation and direct instructions. Delegated team tasks and organized workflows to prioritize critical jobs and meet stringent deadlines. Monitored all parts and devices used on each service call to maintain proper documentation and enable stock replacement. EDUCATION Polytechnic University of the Philippines Bachelor of Science in Business Administration major in Human Resources Development Management Alfelor Sr. Memorial College Inc. Bachelor in Secondary Education major in Social Science