Anet Kanywaino

Anet Kanywaino   Martinsburg, WV 25404 |- |- Summary Result oriented professional with diversified experience, encompassing patient care, multi-tasking, and customer service skills. Excellent setting of priorities, working always with the end result in mind, despite challenges. High personal standards, keeping productive working relationships with a positive attitude and strong attention to detail. Education and Training Associate Degree 01/2008 Shenandoah University Winchester, VA Associate Degree 01/2005 Kaplan University Hagerstown, MD Experience Client Support Technician 10/2019 to 06/2020 Bridging the Gaps Inc Winchester, VA Maintained confidentiality Monitored the progress of individuals participating in rehabilitation programs and generated daily and/or weekly progress reports regarding milestones of clients. Provided feedback to other staff regarding interactions with clients and assisted w/crisis intervention. Identified problem areas impacting participants' ability to successfully complete treatment. Applicant Service Program Specialist 09/2017 to 03/2018 FEMA Winchester, VA Registered disaster survivors with empathy, and dignity. Protected applicant's privacy under 1974 Stafford Act. Provided excellent service and attention to survivors through phone conversations assisting them with their needs related to the disaster. Prioritized and organized tasks to efficiently accomplish service goals. Proficient NEMIS, Legacy, and NEMIS Web. Victim Advocate 08/2015 to 08/2016 Shenandoah Women's Center Martinsburg, WV Assessed individuals that have experienced trauma and developed service plans based on their emotional, physical, and psychological status as well as provided referrals to agencies/individuals within the organization and community. Responded to emergency hotline calls and completed screenings for victims of domestic violence Established service plans with clients while identifying long and short-term goals Life Skills Mentor 07/2013 to 05/2015 Star Community Inc Hagerstown, MD Developed and planned activity/pre-vocational training schedules for crew, which ensure opportunities for community integration and social interaction Prepared IP meetings, addendum meetings and entry meetings as an advocate for the individual in a professional manner. Prepared goal implementation strategies and task analysis for the individual based upon their skills and preferences, as well as conduct the goal implementation and data collection Maintain medical, social and program files by writing progress notes and documenting other required information Demonstrated knowledge of hipaa privacy and security regulation by appropriately handling individuals information. Medical Assistant 08/2007 to 08/2008 CMS Medical Martinsburg, WV Complete new patient files and update information for existing patients Prepare patient for exams and diagnostic tests Take vital signs and report patient history Secure patient information and maintain patient confidence by completing and following HIPAA regulations Educate patients regarding physician instructions, dietary requirements, medications, and lifestyle changes for treatment of diagnosed illness Direct Support Professional 03/2005 to 08/2007 REM WV Martinsburg, WV Developed and planned activity/pre-vocational training schedules for crew, which ensure opportunities for community integration and social interaction Prepared IP meetings, addendum meetings and entry meetings as an advocate for the individual in a professional manner. Prepared goal implementation strategies and task analysis for the individual based upon their skills and preferences, as well as conduct the goal implementation and data collection Maintain medical, social and program files by writing progress notes and documenting other required information Demonstrated knowledge of hipaa privacy and security regulation by appropriately handling individuals information. Customer Service Representative 01/2003 to 12/2003 First Data Hagerstown, MD Answered an average of 50+ calls per day from satisfied and unsatisfied customers related to account inquires, changes and statement fees. Received commendation for going above and beyond in providing highest customer satisfaction during peak hours. Reduced averaged call time by 90 seconds following the guidelines on intranet site. Skills Microsoft Office Application (Word, Outlook, and PowerPoint) Typing 50Wpm De-escalation Techniques Data Entry and Maintenance Data Collection Inbound/Outbound Calling Time Management Team Collaboration Active Listening Skills HIPAA Compliance Patient Education Medical Records First aid/CPR Certification Behavior Redirection Care Plan Management Medical Terminology