I was a Virtual Assistant in an office supplies company in the US for 5 years where I was responsible for managing orders, preparing and sending quotations, tracking shipments, and handling billing and invoicing once orders were delivered and fulfilled. I also handled customer concerns, including returns and refunds. My experience in the office supplies industry enhanced my ability to manage multiple tasks effectively, such as conducting product research based on customer requests, coordinating with vendors to get competitive pricing for bids that we were working on, and compare offers to determine the best option among them. Additionally, my ability to maintain confidentiality and stay organized has resulted in increased efficiency and productivity for my clients.