ANELA A. ANGEL
11 Santa Ana Village, Santa Ana, San Pablo City, Laguna 4000 | Mobile Number: - |
Email:-| Skype ID: bumblebeebanella |
Experience
OPERATIONS EXECUTIVE | INHOMEPORTAL | SEPTEMBER 2015 TO APRIL 2017
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Homebased, Full time
Maintains calendar activities of the team and clients
Conducts interview and screening of applicants
Project implementations and client management
Creates and distributes to tasks to the team
Content management and approval
Payroll Process
Internal process improvement
Responds and follows up support tickets regarding client concerns
ESL TUTOR | VARIOUS | FREBUARY 2016 TO PRESENT
· Homebased, Part time
· Teaches basics of the English language to students of different nationalities (Thai, Vietnamese,
Taiwanese, Korean and Chinese)
· Submits progress report for each student
· Teaches business English to adults when needed
CORPORATE TRAINER | AMERICAN INTERNATIONAL GROUP | APRIL 2014 TO DECEMBER
2015
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Office based, Full time
Responsible for conducting new hire insurance classes to new hires
Supports US and Canada based clients for migration training to Philippine staff
Maintains training database and other administrative training duties
Project management
Procurement specialist for team
CORPORATE TRAINER | SITEL | OCTOBER 2012 TO JANUARY 2014
· Office based, Full time
· Training and facilitation of new hire classes for Australian and US Based Clients (Virgin Australia and
Comcast)
· Coaching and mentoring of new hire team
· Maintains training database and other administrative training duties
· Process improvement / Project management
TECHNICAL RECRUTIMENT SPECIALIST | PSG GLOBAL SOLUTIONS | OCTOBER 2010 TO
APRIL 2012
· Office based, Full time
· Recruitment associate for US Based client (Visa)
· Sources resume of potential candidates using sourcing website tools (Linked in, Monster, Resume
Database)
· Conducts initial applicant screening through phone and schedules them for interviews with higher
management
· Monitors applicants that were forwarded to higher management interviews
CORPORATE TRAINER | JP MORGAN CHASE | OCTOBER 2007 TO APRIL 2010
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Office based, Full time
Started out as a dispute by phone advisor where we answer cardmember concerns via phone and email
Knowledge of Visa and Mastercard credit card rules and regulations
Became a trainer responsible for training and facilitation of new hire classes for dispute by phone team
Coaching and mentoring of new hire team
Maintains training database and other administrative tasks for the team
Conducts refresher classes for team being supported
Process improvement
MARKETING ASSOCIATE | EPERFORMAX CONTACT CENTER | NOVEMBER 2003 TO
JANUARY 2007
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Office based, Full time
Responds to customers concerns via email and phone
Taking of new orders via phone
Upselling
Relief trainer for new hire classes
Education
BACHELOR OF SCIENCE IN PHYSICAL THERAPY | SAN JUAN DE DIOS EDUCATIONAL
FOUNDATION, PASAY CITY
· June 1999 to March 2003
BACHELOR OF SCIENCE MAJOR IN BIOLOGY | FAR EASTERN UNIVERSITY, MANILA
· June 1997 to March 1999
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Skills & Abilities
PROJECT MANAGEMENT
TRAINING, PRESENTATION AND FACILITATION
HIRING AND RECRUITMENT
CLIENT MANAGEMENT
CONTENT MANAGEMENT – WORDPRESS
ORGANIZATIONAL AND ADMINISTRATIVE SKILLS
TEACHING AND TUTORING (ESL)
PODIO
SOCIAL MEDIA MANAGEMENT
FRESHDESK
MS OFFICE (WORD, EXCEL, POWERPOINT)
GOOGLE DOCS (DOCS, SHEETS, SLIDES, FORMS)
SKYPE, VIBER, WHATSAPP, HANGOUTS
FAST STONE, PAINT, PHOTOSHOP, ALL CLEAR, BLUEWORKS
EXCELLENT VERBAL AND WRITTEN ENGLISH AND FILIPINO
BASIC VERBAL MANDARIN CHINESE
CHARACTER REFERENCE AVAILABLE UPON REQUEST
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