ANEEFAT ALI
Ikeja, Lagos-· linkedin.com/in/aneefatali · -
Highly organized and detail-oriented Virtual Assistant with over three years of experience supporting
executives and teams in dynamic environments. Proficient in managing administrative tasks, customer
relations, and CRM systems, including Salesforce. Adept at streamlining processes to enhance efficiency
and client satisfaction. Demonstrates excellent communication skills and a proven ability to manage
multiple priorities while ensuring project success. Certified in both Virtual Assistance and Salesforce.
EXPERIENCE
JULE 2022 – PRESENT
VIRTUAL ASSISTANT, STANLEY CONSULTANTS – ABU DHABI, UAE
Supported daily office operations by handling communications, scheduling, and
administrative duties for a team of 10 professionals.
Managed customer inquiries and ensured prompt resolution, enhancing the company's
client relations and improving response times by 40%.
Provided data entry and CRM management using Salesforce, increasing data accuracy by
25%.
Assisted with the preparation of reports, presentations, and spreadsheets for internal and
client-facing meetings.
Organized virtual meetings and training sessions for staff, streamlining the communication
process and boosting overall team productivity.
Supported the onboarding of new employees by preparing training materials and
coordinating induction schedules.
MAY 2021 – JUNE 2022
VIRTUAL ASSISTANT, PRIME SOLUTIONS LTD. - LAGOS, NIGERIA
Provided high-level administrative support to executives, managing calendars, scheduling
meetings, and coordinating travel arrangements.
Handled confidential documents and prepared reports for senior management, ensuring
accuracy and timely delivery.
Assisted with client communication, including email correspondence, customer queries,
and troubleshooting, maintaining a 95% client satisfaction rate.
Utilized Salesforce for lead management and tracking sales performance, ensuring timely
follow-ups and pipeline updates.
Coordinated and implemented a new filing system that improved document retrieval time
by 30%.
Worked closely with the marketing department to support social media campaigns and
client presentations.
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CERTIFICATIONS
DECEMBER 2022
ALX VIRTUAL ASSISTANT, ALX
OCTOBER 2023
CERTIFIED SALESFORCE ASSOCIATE, ALX
SKILLS
Calendar & Email Management
Salesforce CRM
Data Entry & Database Management
Customer Service & Client Relations
Google workspace and Microsoft office
suite
Report Preparation & Document Management
Social Media Assistance
Travel & Meeting Coordination
Time Management & Multitasking
LEADERSHIP & VOLUNTEER EXPERIENCE:
- Volunteered as a Virtual Assistant for a non-profit organization in Lagos, providing administrative
support and helping organize virtual events for charity fundraising.
- Coordinated a team of 5 volunteers for a community outreach program, assisting with logistics and
scheduling.
- Volunteered as a Secretary for Rotary Club in Lagos, managing the administrative tasks, maintaining
accurate records keeping, and ensuring effective communication to support the club's operations,
leadership, and membership.
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