Anecito Perez

Anecito Zyper Perez Cebu City, 6000-- https://www.linkedin.com/in/zyper-perez-ii-a8639b1b1/ Professional Summary Hard-working professional with 10 years of experience in customer service, inside sales, telemarketing, and lead generation. Proven ability to meet revenue objectives and enhance client satisfaction. Seeking to leverage my skills and experience in a dynamic environment. Work Experience Business Development Executive Linkedselling, St. Louis, MO July 2020 – 2024 • • • • Interact with prospects via phone and email to set up client meetings. Provide pre-sales support, addressing issues to enhance customer satisfaction. Document daily activities and meet qualified opportunity goals. Worked with clients across a wide range of industries, including IT, accounting, freight & logistics, healthcare, finance, e-commerce, real estate, and more. Team Manager - Customer Support / Technical Support / Sales and Marketing Concentrix - INTUIT Quickbooks Online US/AU, Cebu City July 2016 – May 2020 • • • Motivated team members, achieving 98-100% productivity and minimal absenteeism. Managed client performance metrics, including KPIs and sales conversion rates. Provided coaching and performance evaluations to ensure quality compliance. Program Ready Trainer Concentrix - INTUIT Online Payroll, Cebu City June 2016 – October 2016 • • Delivered training modules for classes of up to 25 participants. Developed ongoing training programs and updated curriculum as needed. 2 Subject Matter Expert - INTUIT Online Payroll Concentrix, Cebu City October 2015 – June 2016 • • Served as the go-to person for complex product inquiries and escalations. Prepared performance reports to track team and individual contributions. Tier 1 Customer Support / Technical Support Associate Concentrix - INTUIT Online Payroll, Cebu City July 2014 – October 2015 • • Assisted customers via various communication channels, resolving inquiries and troubleshooting issues. Maintained accurate customer records and contributed to performance reports. Tier 1 Customer Support / Reservation Agent Teleperformance, Cebu January 2013 – June 2014 • Managed reservation modifications and customer inquiries efficiently. Professor Talisay City College November 2013 – April 2014 • Taught courses on Principles of Tourism and Hospitality Management. Education Bachelor of Science in Hospitality Management University of San Jose Recoletos 2008 – 2012