Andy Villanueva

Andy M. Villanueva Phase 6 Block 8 Lot 47 Wellington Place Pasong Camachille II General Trias Cavite E-Mail:-Cell no:- OBJECTIVES To attain a position as a Technical Support Specialist, Service Desk Analyst, Remote Desktop Support or IT Related Services. PERSONAL INFORMATION Age: 38Civil status: Married Birthday: January 25 1980Religion: Iglesia ni Cristo (Church of Crist) Height: 5’7 WORK EXPERIENCE: Free Lancer - Computer Service Technician March 2003 – Present Assemble / Disassemble Desktop / Laptop LAN / Wireless networking setting up and configurations routers and switches Basic configuration setup and troubleshooting for Printer and Scanner devices Advance Trouble Shooting skills both hardware and software for Desktop and Laptop Perform analysis on Virus Removal Basic Installation and configuration on different OS platform such as Windows / IOS / Linux Data Recovery and Backup ATOS Information Technology Inc September 22, 2014 – May 15, 2017 Job Level: Technical Service Desk Analyst Job Responsibilities: Provide technical IT Technical helpdesk support assistance via Voice / CHAT / Email Via an enterprise help desk system Provide Remote Desktop Support assistance role as needed for homebased employee. Provide first level support for assign, prioritize, escalations and resolve all incoming incidents and requests managing queue of open tickets with consistent follow-through for timely incident resolution Troubleshoot and resolve basic network and server access problems for end user Analyze and forward support issues that cannot be addressed by the Helpdesk to appropriate Resolver team. Install, configure, and test laptops/desktops, mobile devices, peripherals and software. Responsible for new user setup including user account creation and image based hardware deployments. Document all issues and generate reports detailing common problems and error trends. Fulfil corporate compliance requirements as directed Develop technical knowledge and troubleshooting skills on internal applications and IT environment. Teleperformance August 23 2011 – March 25 2014 Job Level: Technical Support Representative Job Responsibilities: Responsible for supporting Troubleshooting on Portable Laptop and Visual Product model Equipment’s and basic Cable Box setup Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer. Provide presales offer for new products and warranty service. Octagon Computer Superstore May 21 2006 – August 02 2008 Job Level: Computer Coordinator Job Responsibilities: Sales Coordinator Computer Technician EDUCATION BACKGROUND Degree BACHELOR OF SCIENCE IN COMPUTER SCIENCE 1999 – 2003 SAINT FRANCIS OF ASSISI COLLEGE 1993 – 1997 SAINT MARK’S INSTITUTE 1988 – 1993 CAMELLA LEARNING CENTER VOCATIONAL BACKGROUND Course PC NETWORKING AND ADMINISTRATION 2005 COMPUTER NETWORKING CAREER & TRAINING CENTER SKILLS: Experience supporting different versions of Windows, IOS and Linux operating systems. Experience supporting IOS and Android devices platform in terms of corporate Email setup. Experience supporting Microsoft Office 365 and Exchange application. Experience in VPN configuration and Troubleshooting Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required. Microsoft Office Proficient Working knowledge of Active Directory. Basic IP softphone and hard phone configuration CHARACTER REFERENCE Edam Zedd TrainTELEPERFORMANCE SupervisorSucat Paranaque Jiena AlejarAtos Information Technology Inc SupervisorPasay City Michael AntolinQBE insurance inc. Phil- Melchor BrionesAtos Philippines INC- Jerry LimAsia United Bank -AUB-