Curriculum vitae
PERSONAL INFORMATION
Alexandru Porumb
Calea Drăcești nr. 63A, 115100 Câmpulung Muscel (Romania--Sex Male | Date of birth 18/03/1990 | Nationality Romanian
POSITION
WORK EXPERIENCE
01/08/2014–Present
Business Analyst
Oracle, Bucharest (Romania)
Supporting all Cloud deals, including renewals, from an end to end processes perspective and
providing effective and efficient support to drive Cloud growth globally.
The role of Business Analyst – Cloud Sales Global Support is to enable the smooth and efficient
processing and management of Cloud transactions as they progress through the stages of the end to
end sales process. As a result, the velocity of the Cloud business will significantly improve and Sales
will be able to focus more of their energy and effort selling Cloud to our customers.
The CSGS Business Analyst will report to the CSGS Manager and will manage key support projects
and initiatives that include but are not limited to:
RESPONSIBILITIES:
Act as knowledge expert in all Cloud end to end processes and systems
Act as lead in Cloud renewal preparation
Act as a bridge between the sales team and various other supporting functions (GSCO, Deal
Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices,
Revenue Recognition, Incentive Compensation, etc)
Undertake admin responsibilities as required by Global Cloud Ops
Proactively screen deals for roadblocks and track deal progress
Assist in the escalation of critical deals as required (through various back office functions and
processes)
Integrate with sales team and sales management to gain understanding of business priorities and
challenges
Support acquisition integration in Cloud
Support new application roll outs.
Meet Global Cloud Ops KPIs and targets
Communicate activity metrics to sales management
Undertake other reporting & projects as required
Skills:
▪ Good self organization, multi tasking ability, flexibility
▪ Flexibility to working in shifts
▪ Quality and efficiency oriented, even under pressure
▪ Attention to detail, methodical and accurate
▪ Excellent communication skills
▪ Excellent English skills, particularly writing, consistency, organization and standardization of terms
and language
▪ Proactive, team player
▪ Positive and “Can Do” Attitude
27/7/16
© European Union,- | http://europass.cedefop.europa.eu
Page 1 / 4
Curriculum vitae
Alexandru Porumb
▪ Persistent
▪ Results oriented
▪ Good PC knowledge, esp. in Word/Excel
▪ Problem solving ability
▪ Professional customer handling
▪ Business experience: commercial education
26/08/2013–01/08/2014
Customer Service Representative
Computer Generated Solutions INC
Splaiul Independentei nr. 319 - Cladirea Courtyard, et. 5, 060044 Bucuresti (Romania)
www.cgsinc.com
- Customer service;
- My position involved high end customer service responsibilities, outsourced for a major wireless
provider from the United States of America. I am required to complete typical call center and IT related
services, displaying proactive behavior, ownership, researching orders for fraudulent activity and
decisioning if orders can be submitted for processing while protecting the company's revenue
- Team-work to achieve established goals on a project and company level;
- Calibrating with upper management for improvements and working efficiently;
- Keeping track of metrics in colaboration with Team Leaders to improve on a project, team and
individual level;
- Senior Agent responsabilities: coaching other agents to improve their performance, helping Team
Leaders with tasks and providing support for the entire department.
Business or sector Information and communication
05/2011–05/2012
Bartender
AISIELGRUP S.R.L. (Barul eVarză), Bucuresti (Romania)
Tending and waiting tables, serving and prepairing drinks, maintaining the location clean and running
in optimal standards by communicating with suppliers, keeping track of the locations' stock and basic
accounting job
10/2008–02/2010
Receptionist
SAGAFILM S.R.L., București (Romania)
Maintaining the firm in good standards during the night, taking calls and messages, dispatching
information and messages to other employees.
10/2006–07/2008
Computer repairman
Câmpulung Muscel (Romania)
Fixing common PC issues, optimizing system, system maintenance
EDUCATION AND TRAINING
01/10/2010–24/06/2013
BA in Political Sciences
Universtiatea București, Facultatea de Științe Politice, București (Romania)
Communication, PR, constitutional law, history, philosophy
09/2004–06/2008
Bacalaureat Diploma
Colegiul Național ,,Dinicu Golescu", Câmpulung Muscel (Romania)
27/7/16
© European Union,- | http://europass.cedefop.europa.eu
Page 2 / 4
Curriculum vitae
-
Alexandru Porumb
Creative writer and literary critic
,,Mihai Moșandrei” - Literature Club, Câmpulung Muscel (Romania)
Creative writing, literary criticism
-
"Best Supporting Actor"
Festivalul Național de Teatru în Limba Engleză ediția a III-a, "Al. Davila", Pitești 2007 și și Colegiului
Național „Dinicu Golescu”(trupa de teatru Mean Kidz), Pitești (Romania)
Acting and interpreting a theatrical play
-
2nd Place "Best Supporting Actor"
Festivalul Național de Teatru în Limba Engleză, București 2008 și Colegiului Național „Dinicu
Golescu”(trupa de teatru Mean Kidz), București (Romania)
Acting and intepreting a theatrical play
09/2000–05/2003
Graduate
Clubul Elevilor Musceleni, course: Electronică, Electrotehnică și Fizică Aplicată, Câmpulung Muscel
(Romania)
PERSONAL SKILLS
Mother tongue(s)
Romanian
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
C2
C2
C2
C2
C2
French
B1
B1
B1
B1
B1
A1
A1
A1
A1
A1
Norwegian (Bokmal)
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Organisational / managerial skills
Excellent communication and team-work skills gained during the theatrical activities also in the
dynamic and social environement during my job as a Bartender, but especially as a Senior Agent
during my time as a Customer Service Representative.
- Team Leading - responsible with tracking metrics of my team, interpreting the results and coaching
the members of the team to improve their performance as Senior Agent during my job as a Customer
Service Representative. Led a small team of 9 people on a project to create a complete New Hire
Handbook of Procedures and Process Know How for our team.
- Analysing the performance and the standards in a department and calibrating with upper
management to update and improve the Methods and Procedures with which that department works
with by collecting and providing Feedback as Senior Agent during my job as a Customer Service
Representative.
Job-related skills
- A good understanding of receiving and placing orders while responsible with the Bar's supply stock.
- Research and analysis skills while using data bases, public records and other systems used to
decision orders and prevent fraud and identity theft. This has also improved my attention to detail and
following strict Methods and Procedures.
27/7/16
© European Union,- | http://europass.cedefop.europa.eu
Page 3 / 4
Curriculum vitae
Alexandru Porumb
Digital competence
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user
Proficient user
Independent user
Independent user
Independent user
Digital competences - Self-assessment grid
Very knowledgeble in Windows Operating System. Good command of office suite (word processor,
spread sheet, presentation software), repair and system optimization.
Other skills
- Part of an NGO ``Free Riders`` with focus on social aid and involvement, traffic awareness
campaigns and event planning on various themes. Since 2014
- Woodworking – decorative carving, sculpting and pyrography
- Part of the Online Chess Romanian National Team – on chess.com. Since 2015
- Part of the School's Theater Team – Obtained `Best Supporting Actor` prize at the National Theater
Festival in English `Al. Davila`, Pitesti, 2007
- Graduated at Clubul Elevilor Musceleni, course: Electronics, Electrical Engineering and Applied
Physics, Câmpulung Muscel,
Driving licence
27/7/16
A
© European Union,- | http://europass.cedefop.europa.eu
Page 4 / 4
