Andriy Pelypenko

I have been working in the customer support field since 2010, and in support roles in general since 2003. Throughout my career, I have been part of teams in six different organizations. I have over ten years of experience in team leadership and about six years of official team management experience.

I have assisted in the creation and management of customer support teams and processes, successfully building four teams. In my most recent position, I managed a customer support team focused on inventory, sales, training, and billing. My responsibilities included building processes, handling chargebacks and false positive incidents, optimizing current workflows, and hiring, tracking, and evaluating employees.